Manage access rights
You can assign or remove read access to cases, documents, and contacts for individual users and groups of users.
Note: If you remove all users and groups, you remove the restriction on read access. This means that all users will have read access to this item.
For more information, see:
Assign or remove read access to a contact
Assign or remove read access to a case
Assign or remove read access to a document
You can assign or remove write access to cases or documents for users and groups. Contact cannot be assigned write access codes.
Important:
- You must always assign write access to yourself. Otherwise, your changes to the write access will not be saved.
- Only you can read and edit your documents in the Personal draft state. You must release your personal draft documents (Change > Release personal draft) to allow other users access them. See Edit document state.
Note: If you remove all employees and groups, you remove the restriction on write access. This means that all employees have write access.
For more information, see:
