Delete a chat
Chats are deleted from the chat window or directly from a case or document and you can delete any chat you are a participant of.
When a chat is deleted, all chat messages are also deleted from the database. A log of the deletion will be created in the Use Log for future reference.
Retained chats cannot be deleted by any user but can be converted to normal chats, which can then be deleted.
You cannot delete individual messages in the chat.
From the bottom of the browser page
- Click
WorkZone Chat at the bottom of the browser window to open the chat window. - In the Recent chats pane of the chat window, select the chat you want to delete and click
Delete. You can also right-click the chat and select Delete. - In the Confirm dialog, click Yes to delete the chat.
From the Chats detail tab
- In the Chats detail tab on the case detail page or document detail page, select the chat you want to delete and click Delete to open the Confirm dialog.1
- In the Confirm dialog, click Yes to delete the selected chat.
1You can also right-click a chat in the Chats detail tab and select Delete or double-click the chat in the Chats detail tab to open the chat window and then select and delete the chat.
See Also
