What's new

Save letters on existing or new recipient cases

You can now save dispatched letters on individual recipient cases. The recipient cases can either be existing cases that you specify in the recipient list or new cases that are created based on a case template and information that you specify on a new Recipient cases tab in the Start mass dispatch dialog box. See Recipient list and Start a mass dispatch.

Custom sets of schema and data sheets for the Recipient list

You can add custom sets of schema and data sheets to your Excel workbook. For example, if your recipients are companies, you might want to create an inline custom set of schema and data sheet containing information about the company members. See Recipient list.

Mass dispatch performance improvements (WorkZone Process2021.0 Hotfix 2)

With this hotfix release, WorkZone Mass Dispatch can send letters to up to 40,000 recipients in a mass dispatch.

Note that the dispatch time depends on your organization's hardware capacity and e-Boks. For example, it is possible to complete the actual dispatch of letters to 40,000 recipients within approximately 6 hours. This makes it possible to start a mass dispatch by the end of working hours and complete it before midnight.

Furthermore, you can expect that it takes an additional 10 hours until all receipts from e-Boks have been received and history documents are generated and saved in WorkZone. The Mass dispatch process has no influence on the time it takes for e-Boks to generate and send receipts. When WorkZone has received the receipts from e-Boks, the generation of history documents will start.

For more information about performance measures, please contact KMD WorkZone.

• To optimize the generation of validation reports and history documents, the documents are now in CSV format instead of PDF format. See Validate the recipient list and History documents.
• Administrators can now configure how many letters to send in a batch using a new BatchSize parameter.

This is the first release of WorkZone Mass Dispatch for production.

Important: The dispatch time depends on your organization's hardware capacity. In this first release, please note that it is recommended to mass dispatch to a maximum of 1000 recipients. The dispatch time for sending letters to 1000 recipients is approximately three hours.

This is the first version of the guide.

Important: This is not the version to be used in production. Please install and use it only for testing purposes and share your feedback with us. We expect the production version in the 2020.2 release.