Handling Mass Dispatch errors

WorkZone validates a mass dispatch during the different steps of the process and error messages are shown in the validation report and in the Mass dispatch failed task/smartmail. See Error handling in the WorkZone Mass Dispatch User Guide.

If a Mass dispatch process fails due to a WorkZone system error, the error will be logged in the WorkZone Process workflow log. The workflow log can help you identify the reason why the process has failed or why an error has occurred during process execution. You can access the workflow log using WorkZone QueryBuilder. See Investigate failed processes in the workflow log.

The table below lists possible Mass dispatch errors and additional information.

English	Danish	Additional information
A document with id = {0} is not found.	Der kunne ikke findes et dokument med id = {0}.	The document is absent in the local database.
The dispatch cannot be processed.	Forsendelsen kunne ikke behandles.	Desynchronization between the WorkZone Process and the Mass dispatch service or local database corruption.
The dispatch ID is not provided.	Der er ikke angivet et forsendelsesid.	WorkZone Process does not send the dispatch ID to the Mass dispatch service.
The dispatch with the specified ID does not exist.	Der findes ingen forsendelse med det angivne id.	There is no such dispatch ID in the Mass dispatch service local database.
The dispatch with the specified ID is busy.	Forsendelsen med det angivne id er optaget.	WorkZone Process has sent a request that cannot be processed because the Mass dispatch service is currently performing other actions on the dispatch.
OData URI is not provided.	OData URI er ikke angivet.	WorkZone Process does not send the OData URI to the Mass dispatch service.
The user does not exist in WorkZone.	Brugeren eksisterer ikke i WorkZone.	The Mass dispatch service cannot authorize in the WorkZone Content Server.
A dispatch with the specified ID does not exist.	Der findes ingen forsendelse med det angivne id.	There is no dispatch with such ID in the WorkZone Content Server. This dispatch might be canceled or deleted.
The value "{0}" of the property {1} could not be converted to {2}.	Værdien "{0}" for enheden {1} kunne ikke konverteres til {2}.	The format of the values specified in WorkZone Content Server (for example, in the Contacts) does not match the types defined in the Schema.
The document cannot be loaded because the RecordKey field is empty.	Dokumentet kunne ikke hentes, da feltet RecordKey er tomt.	The Mass dispatch service did not get the record keys for the Recipient list or Letter template from the Start mass dispatch dialog.
The data cannot be uploaded to address "{0}".	Dataene kunne ikke overføres til adressen "{0}".	System error. Please see the additional error message.
OData URI cannot be resolved: {0}.	OData URI kunne ikke fortolkes: {0}.	System error. Please see the additional error message.
OData URI is not provided.	OData URI er ikke angivet.	WorkZone Process does not send the OData URI to the Mass dispatch service or the URI has been lost due to some system issues.
OData URI has invalid format.	OData URI har et ugyldigt format.	WorkZone Process sends the OData URI to the Mass dispatch service in the incorrect format.