Refresh the chat

In some situations, you may need to refresh the chat window in order to immediately display the newest updates to the chat, for example if another chat participant adds or removes a participant, deletes a chat, or associates the chat with an additional case or document.

You can only view chat references to cases or documents you have read access to.

From the bottom of the browser page

Click WorkZone Chat at the bottom of the browser window to open the chat window and click Refresh.

- or -

Refresh the chat, case and/or document references in the chat message area (left pane) of the chat window by clicking References > Cases tab, References > Documents tab, or Participants respectively and then clicking Refresh.

From the Chats detail tab

Double-click the chat displayed in the Chats detail tab on the case detail page or the document detail page to open the chat window and in the Recent chats pane of the chat window, click Refresh.
Right-click a chat in the Chats detail tab and select Refresh as well as double-click the chat in the Chats detail tab to open the chat window and then select Refresh.
Press CRTL+SHIFT+R to refresh the chat list in the Chats detail tab.