WorkZone Process Basis package

The WorkZone Process Basis Package is a standard package that can be installed with WorkZone Process.

The Basis Package contains the two standard processes Submission (Basis) and Hearing (Basis). Both processes are simple versions of submission and hearing workflows that can assist in controlled yet flexible interaction when a submission or hearing is needed. If configured, both processes are available from any case context in WorkZone for Office, WorkZone Client and, if activated, Captia Web Client.

Submissions

A submission is based on a sequential flow, as opposed to a hearing, where the flow is parallel.

This means that when you start a submission, you select actors to approve, for example, a document in a fixed order one after another.

A typical submission could be a report requested from the Board of Directors, prepared by a department. The knowledge worker prepares the report and starts a submission with an actor approval order. The submission process sends it for approval, for example, internally in the department, and then to the department manager, and further to the Board of Directors' office, before finally going to the Board of Directors.

Hearings

A hearing is based on a parallel flow, as opposed to a submission, where the flow is sequential. This means that when you start a hearing, you select actors who should respond, but in no particular order. They can work in parallel.

A typical hearing could take place during the preparation of a report where the knowledge worker requests assistance from several other people or departments in providing relevant feedback or material required to completing the report.