e-Boks errors

If digital mail does not work due to e-Boks errors, e-Boks returns different error codes and messages. The error messages are written to the workflow log. See Investigate failed processes in the workflow log in the WorkZone Operations Guide.

SmartPost performs the following action depending on the type of error:

Notify

The dispatch failed and the workflow is ended. A notification email that informs about the failed dispatch is sent to the process owner.

Retry

SmartPost tries to send the message through the same dispatcher once more.

Try next

SmartPost tries to send the message to the next dispatcher in the dispatch sequence.

The table below lists possible e-Boks errors and describes how you can possibly handle the errors. Some types of errors can only be handled by KMD.

Error type 1: Not a SmartPost error

These error codes can only be part of replies on a request that is not used by SmartPost, and therefore these error messages should never occur. If you get an error message of this type anyway, please forward the message to your organization's WorkZone administrator or to KMD Support for further analysis and action.

Error type 2: Internal program error

These error codes occur in case of an internal program error. Please forward this type of error message to your organization's WorkZone administrator or to KMD Support for further analysis and action.

Error code	e-Boks error message	SmartPost action	To fix the error...
2001	XML ikke valid XML is not valid	Try next	No action required. SmartPost tries to send the message through another dispatcher.
2002	Max graense for data overskredet The max limit of data is exceeded	Notify	A notification email about the failed dispatch is sent to the process owner. Please check that the values of the MaxCombinedMessageLength parameter in the SmartPost process parameters and the MaxDocumentSize parameter for the e-Boks dispatcher are higher than the limit set by e-Boks. The values must be lower than the limit defined by e-Boks.
2003	Servicebesked indeholder flere tegn end tilladt The service message contains more characters than allowed	Try next	No action required. SmartPost tries to send the message through another dispatcher.
3000	Ingen adgang No access	Notify	The certificate does not provide access to the specified system. Please check your configuration of the e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and then verify that the SenderSystemId setting aligns to your configuration in e-Boks.
3001	Angivne SystemId er ikke af forventet systemtype The specified SystemId does not correspond to a system of the expected type	Notify	SmartPost expects that the system, which is configured in e-Boks is a "Afsendersystem" (dispatch system). Please log into the e-Boks Administration Portal, and identify the "Afsendersystem" that you want SmartPost to use, and note the identity of the system. Next, open your configuration of e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and ensure that value of the SenderSystemId settings is sat to that identity.
3002	Manglende rettighed til kald af operation Insufficient rights to calling the operation	Notify	See Error type 1: Not a SmartPost error.
3003	Certifikat mangler i request The certificate is missing in a request	Notify	Check your configuration of the e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and then verify the CertificateThumbprint setting. Check that your certificate is valid.
3004	Certifikatet er ugyldigt The certificate is invalid	Notify	Check your configuration of the e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and then verify the CertificateThumbprint setting. Check that your certificate is valid.
3005	Systemet er ikke opsat til REST The system is not configured to support the REST	Notify	Please log into the e-Boks Administration Portal and identify the "Afsendersystem" (dispatch system) that you want SmartPost to use. Open the configuration page of the system, and verify that the interface to send messages (Hvilken snitflade anvendes til at afsende post?” is configured to System-til-system.
3006	Systemet er ikke opsat til SMIME The system is not set up for SMIME	Notify	See Error type 1: Not a SmartPost error.
3007	X-On-Behalf-Of header er påkrævet for dette kald X-On-Behalf-Of header is required for this call	Notify	See Error type 1: Not a SmartPost error.
3008	Slutbruger er ikke dokumentboksmodtager og har ikke adgang The end user is not a document box recipient and has no access	Try next	No action required. SmartPost tries to send the message through another dispatcher.
3009	Slutbruger er hverken servicebeskedmodtager eller dokumentboksmodtager The end user is neither a service messages recipient or a document box recipient	Try next	No action required. SmartPost tries to send the message through another dispatcher.
3010	Operation kaldt i ugyldigt tidsrum The operation is called in an invalid time span	Notify	See Error type 1: Not a SmartPost error.
4000	Ugyldig queryparameter Invalid queryparameter	Notify	See Error type 1: Not a SmartPost error.
4003	Ukendt bilagId. Unknown supplementary document ID	Notify	See Error type 1: Not a SmartPost error.
4005	Default indholdstype ikke opsat på system The default content type is not set up on the system	Notify	See Error type 1: Not a SmartPost error.
4007	Ukendt slutbruger Unknown end user	Try next	No action required. SmartPost tries to send the message through another dispatcher.
4008	Antal vedhæftninger ikke lovlig Number of attachments is invalid	Try next	No action required. SmartPost tries to send the message through another dispatcher.
4010	Ukendt meddelelsesid Unknown message ID	Notify	See Error type 2: Internal program error.
4011	Ukendt vedhaeftningsid Unknown attachment ID	Notify	See Error type 2: Internal program error.
4012	Ukendt indholdstype Unknown content type	Notify	See Error type 2: Internal program error.
4013	Ukendt tilmeldingsgruppe Unknown subscription group	Notify	See Error type 1: Not a SmartPost error.
4016	Ukendt postkasse Unknow mailbox	Notify	See Error type 1: Not a SmartPost error.
4017	Ukendt postkasseEmne Unknown mailbox subject	Notify	See Error type 1: Not a SmartPost error.
4018	Hverken CPR eller CVR nummer er angivet Neither a CPR nor a CVR number is registered	Notify	A recipient does not have CPR or CVR number. Please check the contact information on the Contact detail page in WorkZone Client, and add missing information.
4019	Både CPR og CVR nummer er angivet Both CPR and CVR number is registered	Notify	A recipient has both a CPR or CVR number. Please check the contact information on the Contact detail page in WorkZone Client, and remove incorrect information.
4020	Dialogtråd er ikke i korrekt format Dialog thread is not in the correct format	Notify	See Error type 1: Not a SmartPost error.
4021	Ukendt dialogtråd Unknown dialog thread	Notify	See Error type 1: Not a SmartPost error.
4022	Afhentningssystem er opsat til at hente fra indbakke The dispatch system is set up to load from the inbox	Notify	See Error type 1: Not a SmartPost error.
4023	Afhentningssystem er opsat til at tømme postkasse The dispatch system is set up to empty the mailbox	Notify	See Error type 1: Not a SmartPost error.
4024	Ugyldig CVR nummer format Invalid CVR number format	Notify	A recipient has an invalid CVR number. Please check the contact information on the Contact detail page in WorkZone Client, and correct the CVR number.
4025	Fællesoffentlige portal forventer angivelse af myndighed The common public portal expects specification of authority	Notify	See Error type 1: Not a SmartPost error.
4026	Ugyldig format på meddelelsesId Invalid format on meddelsesId	Notify	See Error type 2: Internal program error.
4027	Angiv mindst et af felterne MobilNummer / EpostAdresseFoerste Specify at least one of the MobilNummer / EpostAdresseFoerste fields	Notify	See Error type 1: Not a SmartPost error.
4028	Svarpostkasse skal angives når svartype er sat til 'angivet' The reply mailbox must be specified when the reply type is set to 'angivet'	Notify	See Error type 1: Not a SmartPost error.
4029	Ingen kvitteringsliste tilgængelig No receipt list is available	Notify	See Error type 1: Not a SmartPost error.
4030	Ukendt kviteringslisteId No receipt list is available	Notify	See Error type 1: Not a SmartPost error.
4031	Tilmeldingsliste er ikke opsat for system Subscription list is not set up for the system	Notify	See Error type 1: Not a SmartPost error.
4032	Ukendt tilmeldingslisteId Unknown tilmeldingslisteId	Notify	See Error type 1: Not a SmartPost error.
4033	Ukendt dellisteId Unknown dellisteId	Notify	See Error type 1: Not a SmartPost error.
4034	Listen er blevet forældet - start forfra The list is out of date - start over again	Notify
4035	Liste ikke tilgængelig The list is not accessible	Notify	See Error type 1: Not a SmartPost error.
4036	Kvittering ikke muligt for komplette lister Receipt is not possible for complete lists.	Notify	See Error type 1: Not a SmartPost error.
4037	Registret har ikke tilkøbt adgang til slutbrugerlister The register has not purchased access to end user lists	Notify	See Error type 1: Not a SmartPost error.
4038	StartDato mangler - påkrævet søgeparameter StartDato is missing - required search parameter	Notify	See Error type 1: Not a SmartPost error.
4039	SlutDato mangler - påkrævet søgeparameter SlutDato is missing - required search parameter.	Notify	See Error type 1: Not a SmartPost error.
4040	IkkeTilmeldte - ugyldig format IkkeTilmeldte - invalid format	Notify	See Error type 1: Not a SmartPost error.
4041	Myndighed - ugyldig format Myndighed - unknown format	Notify	See Error type 1: Not a SmartPost error.
4042	CPR - ugyldig format The format of the CPR number on a recipient is invalid	Notify	See Error type 2: Internal program error.
4043	CVR - ugyldig format The format of the CVR number on a recipient is invalid	Notify	See Error type 2: Internal program error.
4044	Indholdstype og tilmeldingsgruppe kan ikke angives samtidig The content type and subscription group cannot be used at the same time	Notify	See Error type 1: Not a SmartPost error.
4045	StartDato - ugyldig format StartDato - invalid format	Notify
4046	SlutDato - ugyldig format SlutDato - invalid format	Notify
4047	Ukendt slutbrugerlisteId Unknown slutbrugerlisteId	Notify	See Error type 1: Not a SmartPost error.
4048	Netop et af felterne MyndighedTilmeldtIndikator og AlleMyndighederTilmeldtIndikator skal være udfyldt At least one of the fields MyndighedTilmeldtIndikator or AlleMyndighederTilmeldtIndikator must be filled in	Notify	See Error type 1: Not a SmartPost error.
4049	Registret er ikke opsat til at modtage slutbrugerlister The register is not set up to receive end user lists	Notify
4050	Hverken VedhaeftningNavn eller FilformatNavn må være udfyldt for en vedhæftning som refererer et bilag Neither VedhaeftningNavn nor FilformatNavn need to be filled for an attachment that refers to a supplementary document	Notify	See Error type 1: Not a SmartPost error.
4051	Feltet SlutbrugerNavn skal være udfyldt The SlutbrugerNavn field must be filled in	Notify	See Error type 1: Not a SmartPost error.
4052	Indholdsdata mangler for en afsendelse / vedhæftning Content data is missing for a dispatch / attachment	Notify	See Error type 2: Internal program error.
4053	Materialet er ikke tilknyttet systemet The material is not registered in the system.	Notify	Check that your configuration of the e-Boks material in WorkZone Configurator aligns to the configuration in e-Boks. Click Process > e-Boks materials.
4054	Vedhæftninger må ikke optræde med samme navn Attachments must not have the same name	Notify	See Error type 2: Internal program error.
4055	Afvist pga. virus Rejected due to virus	Notify	See Error type 2: Internal program error.
4056	Ugyldig tilmeldingsgruppe (tilhørsforhold privat / virksomhed) Invalid subscription group (affiliation private / company)	Notify	See Error type 1: Not a SmartPost error.
4057	Ugyldigt tegn i ved vedhæftningsfilnavn Invalid character in attachment file name	Notify	See Error type 2: Internal program error.
4059	Materiale findes ikke The material cannot be found	Notify	Check that your configuration of the e-Boks material in WorkZone Configurator aligns to the configuration made in e-Boks. Click Process > e-Boks materials, and check if the e-Boks material has been configured.
4060	Kunden findes ikke The customer does not exist	Notify	Please contact e-Boks for verification of your legal agreement and the state of your registration.
4061	Samme bilag er angivet flere gange The same supplementary document is attached several times	Notify	This error cannot occur in the current version of SmartPost. SmartPost merges all attachments into one main PDF document. However, two additional meta data documents are attached (DKALAfsenderMetadata.xml and Attention.xml). The user has no control of these attachments nor their content.
4062	Dokument er ikke ejet af kunde The document is not owned by the customer	Notify	See Error type 1: Not a SmartPost error.
4063	Tidsfrist er ikke angivet No deadline is specified	Notify	See Error type 1: Not a SmartPost error.
4064	Emnet tilhører ikke den angivne postkasse The subject does not belong to the specified maillbox	Notify	See Error type 1: Not a SmartPost error.
4065	Angivet bilags nr findes ikke eller bilaget tilhører ikke kunden The specified supplementary document No. does not exist or the supplementary document does not belong to the customer.	Notify	See Error type 1: Not a SmartPost error.
4066	Servicebesked kan ikke have bilag eller vedhæftning A service message cannot have supplementary documents or attachments	Notify	See Error type 1: Not a SmartPost error.
4067	Antal bilag og vedhæftninger maks 10 stk ialt The number of documents and supplementary documents exceeds the maximum number of 10 documents	Notify	Error type 2: Internal program error.
4068	Afsendelsestidspunkt kan ikke ændres, når bruger ikke er tilmeldt materialet The dispatch time cannot be changed when the user is not subscribed to the material	Notify	See Error type 1: Not a SmartPost error.
4069	Vedhæftningen indeholder et ugyldigt navn The attachment contains an invalid name	Notify	See Error type 2: Internal program error.
4070	Ukendt SystemNr Unknown SystemNr	Notify	See Error type 1: Not a SmartPost error.
4071	Feltet MeddelelsesTitelTekst indeholder mere end 50 tegn The MeddelelsesTitelTekst field contains more than 50 characters	Notify	In the Send SmartPost dialog box, reduce the size of the title, and resubmit the dispatch.
4072	Et register kan ikke afmelde tilmeldingsgrupper som indeholder meddelelser A register cannot unsubscribe subscription groups that contain messages	Notify	See Error type 1: Not a SmartPost error.
4073	Ugyldig email Invalid email	Notify	See Error type 1: Not a SmartPost error.
4074	Ugyldig brug af AutoTitel i Titelfelt Invalid of use of AutoTitel in Titelfelt	Notify	See Error type 1: Not a SmartPost error.
4075	Ugyldig format på AutoTitel Invalid format on AutoTitel	Notify	See Error type 1: Not a SmartPost error.
4076	Systemet er opsat til Push The system is set to Push	Notify	See Error type 1: Not a SmartPost error.
4080	For at slutbruger kan tilmeldes Nem SMS skal vedkommende have opgivet et mobilnummer For the end user to subscribe to Nem SMS, the end user must have provided a mobile number	Notify	See Error type 1: Not a SmartPost error.
4086	Slutbruger er blevet fritaget. The end user has been exempted	Try next	See Error type 1: Not a SmartPost error.
6001	Ikke muligt at foretage opdateringer - afsendelsen er afsendt Not possible to perform updates - the dispatch has been sent	Notify	See Error type 1: Not a SmartPost error.
6002	Arkiveringsmappe er ikke opsat The archive folder has not been set up	Notify	See Error type 1: Not a SmartPost error.
6003	Slutbrugeren er ikke tilmeldt indholdstypen The end user is not subscribed to the content type	Try next	See Error type 1: Not a SmartPost error.
6004	Afsendelsesdato må højest være 5 dage frem i tiden The dispatch date must only be 5 days from now	Notify	See Error type 1: Not a SmartPost error.
1000	Serverfejl Server error	Notify	The e-Boks server has reported an internal server error. The SmartPost process cannot detect if the message has been sent or not. The process owner must investigate if the message has been sent. For example, the server error may occur after the message is received but before the status/receipt is reported back to WorkZone. In this case, the process owner will be notified about the failed dispatch. The process will be completed and the history document will be generated and show status of each dispatch.