Troubleshooting

Click an issue below to see the solution or workaround.

If you access WorkZone Explorer through an FQDN host name, automatic Windows user authentication will not work. An error message will occur or the Windows Logon window will be displayed repeatedly.

To make the logon happen automatically, add the https address for the WorkZone Explorer host to the Windows registry named AuthForwardServerList. For example: https://db01.lmdom.local. After you have modified the registry, you have to restart the WebClient service.

You can find information on how to make this change in the registry in the Microsoft article 943280. Follow the instructions listed under Registry information in the Resolution section.

Note:

  • You do not need to install the hotfix mentioned in the Microsoft article.
  • The hotfix mentioned in the Microsoft article is included in Windows 8, although Windows 8 is not listed in the Properties section.

If users get an error message when they try to create documents in WorkZone Explorer, it is probably because the document type N (Internal) does not exist. WorkZone Explorer requires that the document type N is created as a custom domain and that the DefaultRecordType parameter is set to N in the web.config file. Please check if this document type has been created in WorkZone Configuration Management and in the WorkZone web.config file.

  1. Check if the document type is created in WorkZone Configuration Management. Click Basic data > Custom Domain.

    2. If the document type N does not exist as a custom domain, you must create it. For more information about creating custom domains, see the Configuration Management Online Help.

  2. Check if the parameter DefaultRecordType is set to N under <appsettings> in the WorkZone web.config file, which is located in C:\Program Files(x86)\KMD\Workzone\IIS\Workzone\Explorer. If this is not set to N, you need to specify as shown below.

WorkZone Explorer is based on Microsoft WebDav to open and edit files (documents) and is restricted by any default values defined for the WebDav extension. You can edit the default values to improve performance when working with large files.

See customize the web client in the registry (external link to Microsoft support) The information is relevant for the Windows 7 and Windows 10 operating systems.