Use log settings

Prerequisite: To edit the use log settings, you must have the USELOGADM access code.
  1. On the start page, click Logs.
  2. Select the Use log settings tab.
  3. Toggle the Start use log button to start or stop recording the use logs for your organization.
Once recording the use logs is enabled, recent use logs will be automatically consolidated with the monthly logs every night. You can also manually consolidate the use logs at any time to ensure that monthly use logs contain all recent entries.
Tip: You can see the date and time of the last use log consolidation under the Run use log consolidation button on the Use logs setting page.
  1. On the start page, click Logs.
  2. Select the Use log settings tab.
  3. Click Run use log consolidation button to consolidate the recent use logs.
Important: It is recommended to run the use log consolidation outside work hours, because it impacts the database performance.

You can minimize the number of your use logs by selecting to only log instances where users have accessed an entity (a case, a document, or a contact) directly. That is, to log the instances when the users were specifically searching for an item by its title or number, or have opened the item from a list or from another page, but not the instances when an item was displayed on a page or in a list, if the user did not access this item.

Tip: The Log only main entities toggle is enabled by default. Disable it, if you want to see the extensive logs (be aware that this will significantly (for up to 100 times) increase the number of your use logs).
  1. On the start page, click Logs.
  2. Select the Use log settings tab.
  3. Toggle the Log only main entities button to enable or disable logging only directly accessed entities.
Note: The updated log settings will apply, after the relevant application on the webserver/server is recycled or the Internet Information Service (IIS) is restarted. A common practice is to recycle automatically every 29 hours, but this can vary depending on your organization needs.To instantly apply the updated use logs settings, you can recycle the SjSvc application manually (in the Application Pools, select SjSvc and click Recycle).