Work with WorkZone chats

Prerequisite:

  • Chat functionality is supported from WorkZone Mobile version 2020.2.
  • The Chat module must first be enabled by your administrator in WorkZone Configurator, both for WorkZone Client (Configurator > Global > Feature Settings > WorkZone Client > Chat) and WorkZone Mobile (Configurator > Global > Feature Settings > WorkZone Mobile > Chat). See Feature Settings in WorkZone Configurator Administrator Guide.

In WorkZone Mobile, you can view your existing chats and reply to them, create new chats, manage chat references (add or remove cases, documents and participants), preview and edit chat documents (only editable documents), navigate to related cases, and view metadata for chat documents and cases. See WorkZone Client User Guide for more information about chats.

Select your operating system (below) to view guidelines for your device.