Handle e-Boks messages sent to subunits

If your organization receives unsolicited messages that are sent to subunits such as, for example, different authorities or subdivisions, you can configure the e-Boks message handler service workflow to save the messages on specific cases that are mapped to specific subunits.

To receive messages from the subunits' mailboxes in e-Boks and save the messages on specific cases in WorkZone, follow these steps:

  1. Have mailbox names and IDs from e-Boks Administrationsportal at hand.
  2. Create the cases you want to save received messages on.
  3. Map e-Boks mailboxes and mailbox IDs to the cases on which you want the messages to be saved.
  4. Enable receipt of messages from the subunits' mailboxes in an existing or a new e-Boks message handler service workflow.

Look up e-Boks mailbox names and IDs in Administrationsportal

To configure WorkZone Process to save received messages from the subunits' e-Boks mailboxes, you need to know the names and IDs of the e-Boks mailboxes as they have been defined in the e-Boks Administrationsportal.

  1. Log in to e-Boks Administrationsportal as NemID-administrator (LRA), and click the Kontaktmuligheder tab.
  2. Under Postkasser, click Vis postkasser.
  3. Click Info next to the mailbox.
  4. Note the mailbox ID (Postkassens ID) and the name (Navn).

Create default cases per subdivision mailbox

  • In WorkZone Client, create a case per mailbox you want to save received messages on.

Map e-Boks mailboxes to cases

The next step is to map the e-Boks mailboxes to WorkZone units and cases.

  1. Open WorkZone Configurator.
  2. Go to Process > e-Boks mail mapping.
  3. Enter the name of the e-Boks mailbox in the Mailbox name field and the corresponding ID in the MailBox ID field.
  4. Select the responsible WorkZone unit.
  5. Select the case that you want to save received messages on.

See also e-Boks mailbox mapping in the WorkZone Configurator Administrator Guide.

Enable receipt of messages from subunit mailboxes

  1. In WorkZone Configurator, go to Process > Service workflows.
  2. Point to an existing e-Boks message handler service workflow or create a new one, and click Edit parameters
  3. Turn on the UseEBoksMailMapparameter.

To create a new service workflow, see Configure an e-Boks Message Handler service workflow.