Monitoring processes using the Process Monitor service flow

The process monitor is a service workflow that can monitor if processes fail. It monitors:

• Failed workflows. For example, a workflow will fail if an actor has been deleted from the Active Directory, or an actor does not have appropriate access rights.
• Unsent smartmails in the service queue. If Microsoft Exchange is not running, smartmails will not be sent.

In each case, a notification email is sent to the process owner to inform about the process that have failed. The email contains a link to the process in the Processes overview and the process ID and it includes the errors and warnings from the workflow log. The process owner must send the information to the organization's WorkZone system responsible for further investigation. The WorkZone system responsible should then check the workflow log or the service queue for more information. See Investigate failed processes in the workflow log.

Notification email examples

See Process Monitor in the WorkZone Process Administrator Guide for instructions on how to configure a Process Monitor service workflow.