Manage access rights
Assign or remove read access
You can assign or remove read access to cases, documents, and contacts for individual users and groups of users.
If you remove all users and groups, you remove the restriction on read access. This means that all users will have read access to this item.
For more information, see:
Assign or remove read access to a case
Assign or remove read access to a document
Assign or remove read access to a contact
Assign or remove write access
You can assign or remove write access to cases or documents for users and groups. Contact cannot be assigned write access codes.
Important:
- You must always assign write access to yourself. Otherwise, your changes to the write access will not be saved.
- Only you can read and edit your documents in the Personal draft state. You must release your personal draft documents (Change > Release personal draft) to allow other users access them. See Edit document state.
If you remove all employees and groups, you remove the restriction on write access. This means that all employees have write access.
For more information, see:
Assign or remove write access to a case
