Shortcut keys

You can use your keyboard and a lot of useful keyboard shortcuts to navigate in WorkZone Client.

Use global shortcut keys

The following global keyboard shortcuts apply to WorkZone Client:

Shortcut keys		Description
Main ribbon	Detail ribbon	Description
Ctrl+S	Ctrl+Shift +S	Saves your changes.
Ctrl+R	Ctrl+Shift+R	Refreshes a page.
-	Ctrl+Shift+N	Adds item to a list.
-	p	Toggles between opening and closing the Preview pane for the selected item only.
Esc		Cancels your changes (in dialog boxes only).
Ctrl+Shift+F		Creates a new case search.
Ctrl+Shift+D		Creates a new document search.
Ctrl+Shift+C		Creates a new contact search.
Enter		Performs a search.
Right Arrow key, Enter		Expands the list for a selected item (if available).
Left Arrow key		Hides the list for a selected item (if available).
Ctrl+G and select Case or Ctrl+O and select Case		Opens the Go to case form and enables you to perform a quick search for cases.
Ctrl+G and select Document or Ctrl+O and select Document		Opens the Go to document form and enables you to perform a quick search for documents.
Ctrl+G and select Contact or Ctrl+O and select Contact		Opens the Go to contact form and enables you to perform a quick search for contacts.

Navigate between areas

You can navigate between items in the different areas of the user interface.

Press Alt+Q to activate area selection for keyboard navigation.
Numbers and letters are displayed in the user interface to indicate the area you can navigate to with the keyboard.
Note: To deactivate area selection for keyboard navigation, mouse click or press Esc.
Type a number or a letter of an area in which you want to navigate with the keyboard.
Example:
Press 3 to navigate to the navigation pane on the Home tab.
A color mark indicates that the selected area is active for keyboard navigation.

You can also navigate between different areas using the following keyboard shortcuts:

Shortcut keys	Description
Tab	Moves forward between fields in the selected area.
Shift+Tab	Moves backward between fields in the selected area.
Ctrl+Right Arrow key	Selects the next area on the page. If you have not selected any area yet, the first area on the page will be selected.
Ctrl+Left Arrow key	Selects the previous area on the page. If you have not selected any area yet, the last area on the page will be selected.

Navigate in an area

Use the following keyboard shortcuts to navigate between the items in the selected area:

Shortcut keys	Description
Up/Down Arrow keys	Toggles between the vertically aligned items in the selected area.
Right/Left Arrow keys	Expands/hides a hierarchy.
Enter	Activates the selected button or item.

Navigate in lists

Use the following keyboard shortcuts to navigate in lists:

Shortcut keys	Description
Down Arrow key	Selects next list item.
Up Arrow key	Selects previous list item.
Page Down	Displays the next page of the list.
Page Up	Displays the previous page of the list.
Enter	Opens the selected list item in a new tab.
P	Displays/hides the preview pane for the selected list item.
Ctrl+A	Selects/deselects all list items on the current page.
Home	Selects the first list item on the current page.
End	Selects the last list item on the current page.
Ctrl+Down Arrow key	Highlights the next list item. Already selected list items remain selected.
Ctrl+Up Arrow key	Highlights the previous list item. Already selected list items remain selected.
Ctrl+Space	Selects highlighted list items.
Ctrl+Home	Goes to the first page.
Ctrl+End	Goes to the last page.
Shift+Down Arrow key	Selects the next list item. Already selected list items remain selected.
Shift+Up Arrow key	Selects the previous list item. Already selected list items remain selected.

Tip: You can also navigate in the lists displayed in the preview pane or in the detail lists on a detail page.

Navigate in the dialog boxes

Use the following keyboard shortcuts to navigate in the dialog boxes:

Shortcut keys	Description
Alt+Q	Activates area selection for keyboard navigation.
Tab	Moves forward between fields or buttons in the selected area of a dialog box.
Shift+Tab	Moves backward between fields or buttons in the selected area of a dialog box.
Ctrl+Right Arrow key	Selects the next area on the page. If you have not selected any area yet, the first area in a dialog box will be selected.
Ctrl+Left Arrow key	Selects the previous area on the page. If you have not selected any area yet, the last area in a page will be seected.
Ctrl+S	Saves changes and close the dialog box (this is the same as clicking Save or ).
Esc	When the focus is on the search form elements – close the dialog box. When the focus is on a list – close the dialog box. When the focus in on a list item – move focus to the list.
Down/Up Arrow key (for fields with selectable items)	Opens a drop-down list for the current field.

In the Add case/document/contact references dialog boxes, you can also use the following keyboard shortcuts:

Shortcut keys	Description
Ctrl+Shift+Down Arrow key	Displays the Advanced search fields.
Ctrl+Shift+Up Arrow key	Hides the Advanced search fields.
Enter	When the focus is set on the search form elements – perform a search.
Enter	When the focus is set on a list – highlight the first item in a list. When the focus is set on a list item – add this item to another list.
Down/Up Arrow key (for lists)	When the focus is set on a list – scroll down/up the list. When the focus is set on a list item – move to the next/previous item in a list.

In search pages, forms and dialogs with fields that contain drop-down lists:

Shortcut keys	Description
Arrow key	Opens a drop-down list if the field contains a drop-downlist.
Space	Opens a drop-down list if the field contains a drop-downlist.
Enter	Start search based on the search criteria currently specified in the search page or dialog. In order to prevent searching the entire database and thereby negatively impacting performance, pressing Enter in a search page with no defined criteria will not start the search.

Shortcut keys

Description

Arrow key

Opens a drop-down list if the field contains a drop-downlist.

Space

Opens a drop-down list if the field contains a drop-downlist.

Enter

Start search based on the search criteria currently specified in the search page or dialog.

In order to prevent searching the entire database and thereby negatively impacting performance, pressing Enter in a search page with no defined criteria will not start the search.

How to set a date

You can set or edit a date on a case, document, or contact detail page and in the search request with a date criteria.

When you set or edit a date, you can:

Type the exact date

- Or -

Select the date from the calendar

- Or -

Specify a time period in relation to the current moment, for example, + 2 weeks, - 4 hours, and click Save.

To specify the time period, use the following syntax that is aligned with the Danish and English languages:

Possible values	Meaning
+	Add a date in the future
-	Add a date in the past
Å Y	Year
Q	Quarter (3 months)
M	Month
U W	Week
D	Day
T H	Hour
MI	Minute
S	Second

Example:

+4u – You set a date of 4 weeks after the current day.

-1y – You set a date of 1 year before the current date.

You can only enter a single value for each date field, for example, +7w. Do not use multiple values, for example, +1m3w.
Day is the default time period. If you enter just a number without time value, WorkZone considers it as a day. Thus, +6 equals +6d.