WorkZone support matrix (on-premises)

Important: This support matrix covers using the on-premises installation of WorkZone. For using WorkZone Cloud Edition, see Support matrix (Cloud Edition).

Supported WorkZone versions

The following WorkZone versions are currently supported at the time of this release:

  • WorkZone 2022.0, WorkZone 2022.1, WorkZone 2022.2
  • WorkZone 2021.0, WorkZone 2021.1, WorkZone 2021.2, WorkZone 2021.3
  • WorkZone 2020.1, 2020.2.

For more information, see Supported WorkZone versions.

3rd party products

Install and configure WorkZone in a production environment with the 3rd party products listed here. If you do not find a specific 3rd party product in the list, it should be assumed that it is not supported.

Operating systems

WorkZone 2022.2 supports the following versions of Microsoft and macOS operating systems:

Server operating systems

Note: It is recommended to test and apply all relevant Windows Updates in order to keep your systems updated with the newest and improved Windows features.

Server operating system

 Notes

Microsoft Windows Server 2019

Non-core edition

Microsoft Windows Server 2022

Non-core edition

For an overview, see Supported Windows Server releases.

Client operating systems

Client operating system

 Versions Notes

Microsoft Windows 10

20H2, 21H1

Note: It is recommended to apply all recommended Windows Updates.

32 bit & 64 bit

Microsoft Windows 11

21H2

Note: It is recommended to apply all recommended Windows Updates.

32 bit & 64 bit

macOS

Big Sur 11, Monterey 12

 

For an overview, see Supported Windows and macOS releases.

Microsoft.NET framework

WorkZone requires the Microsoft .Net framework 4.8 (for servers and WorkZone for Office client) and Microsoft .Net Core 5.0.7 (only for servers). They are both included in the WorkZone Content Server installation.

Microsoft Exchange Server

WorkZone 2022.2 supports the following versions of Microsoft Exchange Server:

Microsoft Exchange Server Notes

Exchange Server 2019

 

The MailAgent must be set to communicate with Exchange Server via Exchange Web Services.

Note: For WorkZone 365, the Outlook - Mail module is not supported. The other modules: Word, Excel, PowerPoint, Outlook - Meeting are supported.

Exchange Online

WorkZone Content Server must be able to access the Exchange Online server using the account used to send smartmails.

Oracle database

WorkZone 2022.2 supports the following Oracle database versions:

Database server

Database server Notes

Oracle 19c (12.2.0.3)

Standard edition or higher.

For an overview, see Supported Oracle releases.

Database client

Database client Notes

Oracle client 19 for Microsoft Windows

Included in the installation of WorkZone Content Server.

Supported browsers

Note: Starting from WorkZone 2021.2, only the HTTPS protocol is supported.

WorkZone 2022.2 supports the following browsers:

Internet browser Notes

Microsoft Internet Explorer 11.0

(32 bit only)

Note: This is the last version that supports Internet Explorer 11.0.
  • Integration with Templafy using the http protocol is not supported.
  • PDF document editing using the AdvancedPDF editor is not supported.
  • As of August 2021, Internet Explorer is not supported by ACOS Interact.
  • Internet Explorer is not supported by WorkZone Configurator

Google Chrome for Windows

(32 bit and 64 bit)

Version 99.0 or later.

Note:

  • Links in Microsoft Exchange Online Server messages are opened in Internet Explorer instead of Google Chrome.
  • Integration with Templafy using the http protocol is not supported.
  • Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.

Google Chrome for macOS

Note:

  • Integration with Templafy using the http protocol is not supported.
  • Explorer integration is not supported in Google Chrome for macOS.

Microsoft Edge Chromium (32 bit and 64 bit)
Note: Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium.

Safari
Note: Explorer integration is not supported in Safari browser.

For an overview, see Supported browsers.

Microsoft Office and 365

WorkZone 2022.2 supports the following versions of Microsoft Office and 365:

Microsoft Office version

WorkZone 365

WorkZone for Office WorkZone Teams WorkZone SharePoint Notes

Microsoft 365 (Outlook for Windows and macOS)

 yes, Click-to-Run*

yes, Click-to-Run

no

no

32 bit & 64 bit

*All features are supported with the exception of sharing links and documents from WorkZone Client.

Microsoft 365 (Word, Excel and PowerPoint for Windows and macOS)

yes, Click-to-Run*

yes, Click-to-Run

no

no

32 bit & 64 bit

*All features are supported with the exception of creating new documents and opening existing documents from WorkZone Client.

Microsoft 365 Teams

 no no

no

no

Requires Azure AD authentication.

Microsoft 365 SharePoint

no

no

no

no

 

Microsoft Office 2021

no

yes, Click-to-Run

no

no

32 bit & 64 bit

Microsoft Office 2019

no

yes, Click-to-Run

no

no

32 bit & 64 bit

Microsoft Office Online (Outlook)

yes*

no

no

no

*All features are supported with the exception of sharing links and documents from WorkZone Client.

Microsoft Office Online (Word, Excel, PowerPoint)

yes*

no

no

no

*All features are supported with the exception of creating new documents and opening existing documents from WorkZone Client.

For an overview, see Supported Office releases.

Microsoft Office Online Server

Office Online Server Notes

Microsoft Office Online Server

Released February, 2016

The Office Online Server replaces the Office Web Apps Server 2013.

CPR

OFF4

InfoScan

InfoScan 2.26 or later.

WorkZone Interact

WorkZone Interact 2.28.1 or later.

Lasernet

Lasernet 9

Transport Layer Security (TLS)

All WorkZone modules support TLS 1.2.

Mobile

  • iOS 14.x, 15.x on iPad and iPhone.
  • Android 9.x, 10.x, 11.x.
Mobile Device Management Systems iOS Android
Citrix Endpoint Management iOS 14, 15 -
Microsoft Intune iOS 14, 15 -

* Due to lack of integration between Citrix and Microsoft 365, document editing is not supported in Citrix MDM infrastructures. All other features are supported in Citrix.


If you have questions regarding the support matrix, please contact our product support department.

See also: