Troubleshooting and tips
Select your version below:
Click an issue below to see the solution or workaround.
Cannot save a new Microsoft Excel document to WorkZone
If you create a new Excel document, enter some data into a cell, and then fill out WorkZone metadata and try to save this document to WorkZone, you will receive an error message saying that your changes cannot be saved.
This is caused by the active cell-editing mode. Exit the cell-editing mode by pressing Enter, or Tab, or selecting another cell, and then try again.
OAuth2 authentication mode — Cannot open the documents from an agenda item in Microsoft Outlook
If your organization uses OAuth2 for user authentication, you must log in to WorkZone Explorer to be able to open the non-Microsoft Office documents from an agenda item in Outlook.
Outlook Mail — Incorrect data is shown for some time in the pinned WorkZone 365 pane when you are quickly switching between emails
Please be aware that after you have been quickly switching between emails in the Outlook while the WorkZone 365 pane was pinned, and then you stop on one of the emails, you may see the data for another email in the WorkZone 365 pane for a while. If you need to switch between many emails very quickly, we recommend not to pin the WorkZone 365 pane, and open it for a particular email on which you want to work in WorkZone.
Outlook Mail — Cannot open saved emails in WorkZone Client
If you don’t have the installed WorkZone for Office Add-in, currently you cannot open the emails saved to WorkZone via the WorkZone 365 Add-in in WorkZone Client. In this case please use Microsoft Outlook or WorkZone Explorer to view the email saved to WorkZone.
Outlook Mail — WorkZone 365 Add-in button is disabled when the email is opened as an .eml file in WorkZone Client or WorkZone Explorer
It is a known issue. Please use the WorkZone 365 pane in Microsoft Outlook to edit the WorkZone email information.
macOS — Cannot create or update WorkZone meeting in Outlook with multiple accounts
It is a known issue. You cannot create or update WorkZone meeting in Outlook because WorkZone only supports one mail account on macOS. The meeting is opened with the message "Meeting is declined" or "You either don’t have rights to view the WorkZone meeting, or it doesn’t exist yet. Note that only meeting organizer has rights to create the WorkZone meeting." when the user adds multiple calendars to the Outlook.
macOS — The Create button is disabled for recurring meetings when trying to create a WorkZone meeting
It is a known issue. The Create button is disabled in Outlook because you cannot create a separate WorkZone meeting in the recurring meetings on macOS.
macOS — Cannot open the WorkZone 365 pane for Microsoft Word documents that are archived or locked
It is a known issue. The WorkZone 365 icon is disabled in Microsoft Word for the documents in the archived or locked state. The document registration tab is also disabled, and you cannot edit the pane fields.
You have not made any changes to the document but when closing it you are asked if you want to save your changes
It is a known issue. It is safe to select any option. This issue may happen after opening a WorkZone 365 pane in a Word, Excel, or PowerPoint document.
Chrome — Cannot download a WorkZone meeting report in Outlook
It is a known issue. Currently you cannot download reports from Outlook using Chrome. Please use another browser.
When using Outlook in a browser, you cannot update a WorkZone meeting via the WorkZone 365 pane
It is a known issue. Sometimes when you close the meeting window in the Outlook after clicking Update meeting in the WorkZone 365 pane, you get a message prompting you to confirm that you want to discard the meeting changes. Please close this message and click Send in the Outlook meeting window. Your changes to the meeting will be saved.
