Monitoring event logs in Windows Event Viewer

The Windows Event Viewer displays a log of application and system messages, including errors, information messages, and warnings. You can use the Event Viewer to troubleshoot Windows-based errors, issues, and events.

Failed WorkZone agents

All jobs that have failed during their execution will trigger an alert in the Event Viewer on the server that the job is executed on. You can use Event Viewer to identify which job has failed. The event log contains a reference to the KEY field in the SERVICE_QUEUE table or a document number in the case of failed PDF conversions in the DVS_RENDER_INFO table.

Find WorkZone event sources:

  1. Type Event Viewer in the Start menu on the Windows server and open the Event Viewer.
  2. Search for WorkZone and Scanjour to find the relevant event sources.

WorkZone includes the following event sources:

  • ScanJour Service Process Agent
  • ScanJour Workflow Host
  • Scanjour.FESD.Generic.FrameWork
  • Scanjour.Process.Configurator
  • Scanjour.Services
  • Scanjour.Services.OAuth2
  • Scanjour.Services.OData
  • Scanjour.Services.WOPI
  • Scanjour.Som.Asp
  • Scanjour.Workflow4.UpdateAssetsService
  • Scanjour.Workflow4.Web.PackageService
  • Scanjour.Workflow4.Web.ProcessService
  • Scanjour.Workflow4.Web.PushNotificationSubscriptionService
  • Scanjour.Workflow4.Web.WorkflowService
  • WorkZone.ActiveDirectoryReplication
  • WorkZone.Explorer
  • WorkZone.PDF
  • Scanjour Service COM ADW
Note: In general, you should monitor all other event sources as they may also effect how WorkZone runs.

See also

Event Viewer in the WorkZone PDF Administrator Guide.