Known issues

This release of WorkZone contains the following known issues at the time of release, as well as any known mitigation or work-around.

WorkZone Client

The Share > In mail menu for cases and document is not visible, although WorkZone for Office client is installed

This might happen, if you have manually removed the custom font installed by WorkZone for Office.

Workaround: Reinstall the WorkZone for Office client on your local machine and do not remove the custom font.

WorkZone 365

OAuth authorization for Outlook Online fails in Safari browser

For purposes of security and privacy, Safari 12 includes the Intelligent Tracking Prevention (ITP) 2.0, which does not allow the browser to set any 3rd party cookies and treats the cookies set by Identity Providers as 3rd party cookies.

Workaround: Disable the ITP setting (go to Preferences > Privacy tab, and deselect the Prevent cross-site tracking option under Website tracking).

The WorkZone Meeting pane for a new meeting loads forever (macOS only)

On macOS machines, if the Outlook meeting does not contain any text in the email body, the WorkZone Meeting pane will be stuck on loading.

Workaround: When creating a new meeting event, add some text to the email body before opening the WorkZone Meeting pane.

WorkZone Teams

On macOS machines, you do not see the documents or cannot add new cases in WorkZone Teams

This could happen, if you have changed your password, but MicrosoftTeams has stored your previous sign-in information, causing an improper sign-in to WorkZone. In this scenario, no error message will be displayed in Teams, only an empty window with the spinning circle.

Workaround: Delete your old sign-in information from Teams by following these instructions from Microsoft: How to completely remove Teams from Mac. This will not remove the Teams application itself, only delete all saved information. After following the instructions, restart the Teams app, and you will be able to sign in with your new password.

WorkZone for Office

For Japanese language, long titles of the content controls are not displayed in full

Workaround: You can drag and drop the border of the content control panel to make it wider, or hover your mouse over the cut title to see it in full.

WorkZone for Office Meeting add-in

"An exception of type invalid operation" error after disabling and enabling the WorkZone Meeting add-in

Upon disabling and enabling the WorkZone Meeting add-in in WorkZone for Office, an error about "An exception of type invalid operation..." is displayed.

Workaround: restart the Outlook.

WorkZone Mobile

Issues when opening very large documents

Trying to open very large documents in WorkZone Mobile sometimes fails with the misleading error message saying that "A document is damaged, empty or does not exist." Such documents can be opened with no issues in WorkZone Client, though.

Blank screen when trying to share images from a task in WorkZone Mobile

Trying to share an image from a task in WorkZone Mobile results in a blank Document preview screen.

Workaround: Click on the next or previous image, or close and reopen the same image.