e-Boks errors

If digital mail does not work due to e-Boks errors, e-Boks returns different error codes and messages. The error messages are written to the workflow log. See Investigate failed processes in the workflow log in the WorkZone Operations Guide.

SmartPost performs the following action depending on the type of error:

  • Notify
  • The dispatch failed and the workflow is ended. A notification email that informs about the failed dispatch is sent to the process owner.

  • Retry
  • SmartPost tries to send the message through the same dispatcher once more.

  • Try next
  • SmartPost tries to send the message to the next dispatcher in the dispatch sequence.

The table below lists possible e-Boks errors and describes how you can possibly handle the errors. Some types of errors can only be handled by KMD.

Error type 1: Not a SmartPost error

These error codes can only be part of replies on a request that is not used by SmartPost, and therefore these error messages should never occur. If you get an error message of this type anyway, please forward the message to your organization's WorkZone administrator or to KMD Support for further analysis and action.

Error type 2: Internal program error

These error codes occur in case of an internal program error. Please forward this type of error message to your organization's WorkZone administrator or to KMD Support for further analysis and action.

Error code e-Boks error message SmartPost action To fix the error...
2001

XML ikke valid

XML is not valid

Try next

No action required. SmartPost tries to send the message through another dispatcher.

2002

Max graense for data overskredet

The max limit of data is exceeded

Notify

A notification email about the failed dispatch is sent to the process owner.

Please check that the values of the MaxCombinedMessageLength parameter in the SmartPost process parameters and the MaxDocumentSize parameter for the e-Boks dispatcher are higher than the limit set by e-Boks. The values must be lower than the limit defined by e-Boks.

2003

Servicebesked indeholder flere tegn end tilladt

The service message contains more characters than allowed

Try next

No action required. SmartPost tries to send the message through another dispatcher.

3000

Ingen adgang

No access

Notify

The certificate does not provide access to the specified system. Please check your configuration of the e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and then verify that the SenderSystemId setting aligns to your configuration in e-Boks.

3001

Angivne SystemId er ikke af forventet systemtype

The specified SystemId does not correspond to a system of the expected type

Notify

SmartPost expects that the system, which is configured in e-Boks is a "Afsendersystem" (dispatch system). Please log into the e-Boks Administration Portal, and identify the "Afsendersystem" that you want SmartPost to use, and note the identity of the system. Next, open your configuration of e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and ensure that value of the SenderSystemId settings is sat to that identity.

3002

Manglende rettighed til kald af operation

Insufficient rights to calling the operation

Notify

See Error type 1: Not a SmartPost error.

3003

Certifikat mangler i request

The certificate is missing in a request

Notify
  • Check your configuration of the e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and then verify the CertificateThumbprint setting.
  • Check that your certificate is valid.

 

3004

Certifikatet er ugyldigt

The certificate is invalid

Notify
  • Check your configuration of the e-Boks dispatcher in WorkZone Configurator. Click Process > Process dispatchers, and then verify the CertificateThumbprint setting.
  • Check that your certificate is valid.
3005

Systemet er ikke opsat til REST

The system is not configured to support the REST

Notify

Please log into the e-Boks Administration Portal and identify the "Afsendersystem" (dispatch system) that you want SmartPost to use. Open the configuration page of the system, and verify that the interface to send messages (Hvilken snitflade anvendes til at afsende post?” is configured to System-til-system.

3006

Systemet er ikke opsat til SMIME

The system is not set up for SMIME

Notify

See Error type 1: Not a SmartPost error.

3007

X-On-Behalf-Of header er påkrævet for dette kald

X-On-Behalf-Of header is required for this call

Notify

See Error type 1: Not a SmartPost error.

3008

Slutbruger er ikke dokumentboksmodtager og har ikke adgang

The end user is not a document box recipient and has no access

Try next

No action required. SmartPost tries to send the message through another dispatcher.

3009

Slutbruger er hverken servicebeskedmodtager eller dokumentboksmodtager

The end user is neither a service messages recipient or a document box recipient

Try next

No action required. SmartPost tries to send the message through another dispatcher.

3010

Operation kaldt i ugyldigt tidsrum

The operation is called in an invalid time span

Notify

See Error type 1: Not a SmartPost error.

4000

Ugyldig queryparameter

Invalid queryparameter

Notify

See Error type 1: Not a SmartPost error.

4003

Ukendt bilagId.

Unknown supplementary document ID

Notify

See Error type 1: Not a SmartPost error.

4005

Default indholdstype ikke opsat på system

The default content type is not set up on the system

Notify

See Error type 1: Not a SmartPost error.

4007

Ukendt slutbruger

Unknown end user

Try next

No action required. SmartPost tries to send the message through another dispatcher.

4008

Antal vedhæftninger ikke lovlig

Number of attachments is invalid

Try next

No action required. SmartPost tries to send the message through another dispatcher.

4010

Ukendt meddelelsesid

Unknown message ID

Notify

See Error type 2: Internal program error.

4011

Ukendt vedhaeftningsid

Unknown attachment ID

Notify

See Error type 2: Internal program error.

4012

Ukendt indholdstype

Unknown content type

Notify

See Error type 2: Internal program error.

4013

Ukendt tilmeldingsgruppe

Unknown subscription group

Notify

See Error type 1: Not a SmartPost error.

4016

Ukendt postkasse

Unknow mailbox

Notify

See Error type 1: Not a SmartPost error.

4017

Ukendt postkasseEmne

Unknown mailbox subject

Notify

See Error type 1: Not a SmartPost error.

4018

Hverken CPR eller CVR nummer er angivet

Neither a CPR nor a CVR number is registered

Notify

A recipient does not have CPR or CVR number. Please check the contact information on the Contact detail page in WorkZone Client, and add missing information.

4019

Både CPR og CVR nummer er angivet

Both CPR and CVR number is registered

Notify

A recipient has both a CPR or CVR number. Please check the contact information on the Contact detail page in WorkZone Client, and remove incorrect information.

4020

Dialogtråd er ikke i korrekt format

Dialog thread is not in the correct format

Notify

See Error type 1: Not a SmartPost error.

4021

Ukendt dialogtråd

Unknown dialog thread

Notify

See Error type 1: Not a SmartPost error.

4022

Afhentningssystem er opsat til at hente fra indbakke

The dispatch system is set up to load from the inbox

Notify

See Error type 1: Not a SmartPost error.

4023

Afhentningssystem er opsat til at tømme postkasse

The dispatch system is set up to empty the mailbox

Notify

See Error type 1: Not a SmartPost error.

4024

Ugyldig CVR nummer format

Invalid CVR number format

Notify

A recipient has an invalid CVR number. Please check the contact information on the Contact detail page in WorkZone Client, and correct the CVR number.

4025

Fællesoffentlige portal forventer angivelse af myndighed

The common public portal expects specification of authority

Notify

See Error type 1: Not a SmartPost error.

4026

Ugyldig format på meddelelsesId

Invalid format on meddelsesId

Notify

See Error type 2: Internal program error.

4027

Angiv mindst et af felterne MobilNummer / EpostAdresseFoerste

Specify at least one of the MobilNummer / EpostAdresseFoerste fields

Notify

See Error type 1: Not a SmartPost error.

4028

Svarpostkasse skal angives når svartype er sat til 'angivet'

The reply mailbox must be specified when the reply type is set to 'angivet'

Notify

See Error type 1: Not a SmartPost error.

4029

Ingen kvitteringsliste tilgængelig

No receipt list is available

Notify

See Error type 1: Not a SmartPost error.

4030

Ukendt kviteringslisteId

No receipt list is available

Notify

See Error type 1: Not a SmartPost error.

4031

Tilmeldingsliste er ikke opsat for system

Subscription list is not set up for the system

Notify

See Error type 1: Not a SmartPost error.

4032

Ukendt tilmeldingslisteId

Unknown tilmeldingslisteId

Notify

See Error type 1: Not a SmartPost error.

4033

Ukendt dellisteId

Unknown dellisteId

Notify

See Error type 1: Not a SmartPost error.

4034

Listen er blevet forældet - start forfra

The list is out of date - start over again

Notify

 

4035

Liste ikke tilgængelig

The list is not accessible

Notify

See Error type 1: Not a SmartPost error.

4036

Kvittering ikke muligt for komplette lister

Receipt is not possible for complete lists.

Notify

See Error type 1: Not a SmartPost error.

4037

Registret har ikke tilkøbt adgang til slutbrugerlister

The register has not purchased access to end user lists

Notify

See Error type 1: Not a SmartPost error.

4038

StartDato mangler - påkrævet søgeparameter

StartDato is missing - required search parameter

Notify

See Error type 1: Not a SmartPost error.

4039

SlutDato mangler - påkrævet søgeparameter

SlutDato is missing - required search parameter.

Notify

See Error type 1: Not a SmartPost error.

4040

IkkeTilmeldte - ugyldig format

IkkeTilmeldte - invalid format

Notify

See Error type 1: Not a SmartPost error.

4041

Myndighed - ugyldig format

Myndighed - unknown format

Notify

See Error type 1: Not a SmartPost error.

4042

CPR - ugyldig format

The format of the CPR number on a recipient is invalid

Notify

See Error type 2: Internal program error.

4043

CVR - ugyldig format

The format of the CVR number on a recipient is invalid

Notify

See Error type 2: Internal program error.

4044

Indholdstype og tilmeldingsgruppe kan ikke angives samtidig

The content type and subscription group cannot be used at the same time

Notify

See Error type 1: Not a SmartPost error.

4045

StartDato - ugyldig format

StartDato - invalid format

Notify  
4046

SlutDato - ugyldig format

SlutDato - invalid format

Notify  
4047

Ukendt slutbrugerlisteId

Unknown slutbrugerlisteId

Notify

See Error type 1: Not a SmartPost error.

4048

Netop et af felterne MyndighedTilmeldtIndikator og AlleMyndighederTilmeldtIndikator skal være udfyldt

At least one of the fields MyndighedTilmeldtIndikator or AlleMyndighederTilmeldtIndikator must be filled in

Notify

See Error type 1: Not a SmartPost error.

4049

Registret er ikke opsat til at modtage slutbrugerlister

The register is not set up to receive end user lists

Notify  
4050

Hverken VedhaeftningNavn eller FilformatNavn må være udfyldt for en vedhæftning som refererer et bilag

Neither VedhaeftningNavn nor FilformatNavn need to be filled for an attachment that refers to a supplementary document

Notify

See Error type 1: Not a SmartPost error.

4051

Feltet SlutbrugerNavn skal være udfyldt

The SlutbrugerNavn field must be filled in

Notify

See Error type 1: Not a SmartPost error.

4052

Indholdsdata mangler for en afsendelse / vedhæftning

Content data is missing for a dispatch / attachment

Notify

See Error type 2: Internal program error.

4053

Materialet er ikke tilknyttet systemet

The material is not registered in the system.

Notify

Check that your configuration of the e-Boks material in WorkZone Configurator aligns to the configuration in e-Boks. Click Process > e-Boks materials.

4054

Vedhæftninger må ikke optræde med samme navn

Attachments must not have the same name

Notify

See Error type 2: Internal program error.

4055

Afvist pga. virus

Rejected due to virus

Notify

See Error type 2: Internal program error.

4056

Ugyldig tilmeldingsgruppe (tilhørsforhold privat / virksomhed)

Invalid subscription group (affiliation private / company)

Notify

See Error type 1: Not a SmartPost error.

4057

Ugyldigt tegn i ved vedhæftningsfilnavn

Invalid character in attachment file name

Notify

See Error type 2: Internal program error.

4059

Materiale findes ikke

The material cannot be found

Notify

Check that your configuration of the e-Boks material in WorkZone Configurator aligns to the configuration made in e-Boks. Click Process > e-Boks materials, and check if the e-Boks material has been configured.

4060

Kunden findes ikke

The customer does not exist

Notify Please contact e-Boks for verification of your legal agreement and the state of your registration.
4061

Samme bilag er angivet flere gange

The same supplementary document is attached several times

Notify

This error cannot occur in the current version of SmartPost. SmartPost merges all attachments into one main PDF document. However, two additional meta data documents are attached (DKALAfsenderMetadata.xml and Attention.xml). The user has no control of these attachments nor their content.

4062

Dokument er ikke ejet af kunde

The document is not owned by the customer

Notify

See Error type 1: Not a SmartPost error.

4063

Tidsfrist er ikke angivet

No deadline is specified

Notify

See Error type 1: Not a SmartPost error.

4064

Emnet tilhører ikke den angivne postkasse

The subject does not belong to the specified maillbox

Notify

See Error type 1: Not a SmartPost error.

4065

Angivet bilags nr findes ikke eller bilaget tilhører ikke kunden

The specified supplementary document No. does not exist or the supplementary document does not belong to the customer.

Notify

 

See Error type 1: Not a SmartPost error.

4066

Servicebesked kan ikke have bilag eller vedhæftning

A service message cannot have supplementary documents or attachments

Notify

See Error type 1: Not a SmartPost error.

4067

Antal bilag og vedhæftninger maks 10 stk ialt

The number of documents and supplementary documents exceeds the maximum number of 10 documents

Notify

Error type 2: Internal program error.

4068

Afsendelsestidspunkt kan ikke ændres, når bruger ikke er tilmeldt materialet

The dispatch time cannot be changed when the user is not subscribed to the material

Notify

See Error type 1: Not a SmartPost error.

4069

Vedhæftningen indeholder et ugyldigt navn

The attachment contains an invalid name

Notify

See Error type 2: Internal program error.

4070

Ukendt SystemNr

Unknown SystemNr

Notify

See Error type 1: Not a SmartPost error.

4071

Feltet MeddelelsesTitelTekst indeholder mere end 50 tegn

The MeddelelsesTitelTekst field contains more than 50 characters

Notify

In the Send SmartPost dialog, reduce the size of the title, and resubmit the dispatch.

4072

Et register kan ikke afmelde tilmeldingsgrupper som indeholder meddelelser

A register cannot unsubscribe subscription groups that contain messages

Notify

See Error type 1: Not a SmartPost error.

4073

Ugyldig email

Invalid email

Notify

See Error type 1: Not a SmartPost error.

4074

Ugyldig brug af AutoTitel i Titelfelt

Invalid of use of AutoTitel in Titelfelt

Notify

See Error type 1: Not a SmartPost error.

4075

Ugyldig format på AutoTitel

Invalid format on AutoTitel

Notify

See Error type 1: Not a SmartPost error.

4076

Systemet er opsat til Push

The system is set to Push

Notify

See Error type 1: Not a SmartPost error.

4080

For at slutbruger kan tilmeldes Nem SMS skal vedkommende have opgivet et mobilnummer

For the end user to subscribe to Nem SMS, the end user must have provided a mobile number

Notify

See Error type 1: Not a SmartPost error.

4086

Slutbruger er blevet fritaget.

The end user has been exempted

Try next

See Error type 1: Not a SmartPost error.

6001

Ikke muligt at foretage opdateringer - afsendelsen er afsendt

Not possible to perform updates - the dispatch has been sent

Notify

See Error type 1: Not a SmartPost error.

6002

Arkiveringsmappe er ikke opsat

The archive folder has not been set up

Notify

See Error type 1: Not a SmartPost error.

6003

Slutbrugeren er ikke tilmeldt indholdstypen

The end user is not subscribed to the content type

Try next

See Error type 1: Not a SmartPost error.

6004

Afsendelsesdato må højest være 5 dage frem i tiden

The dispatch date must only be 5 days from now

Notify

See Error type 1: Not a SmartPost error.

1000

Serverfejl

Server error

Notify

The e-Boks server has reported an internal server error. The SmartPost process cannot detect if the message has been sent or not. The process owner must investigate if the message has been sent.

For example, the server error may occur after the message is received but before the status/receipt is reported back to WorkZone. In this case, the process owner will be notified about the failed dispatch. The process will be completed and the history document will be generated and show status of each dispatch.