Hidden entities

About hidden entities

Hidden entities are cases, documents and/or contacts that cannot be displayed because the owner/user has been disabled in the Microsoft Active Directory, for example, if the user has left the organization.

When a user is disabled in the Microsoft Active Directory, all entities with the user's personal access code will become inaccessible for other users and are thereby considered hidden as these items cannot be displayed normally.

Work with hidden entities

Add hidden lists to the navigation pane

The following lists are available in the navigation pane in WorkZone Client:

• Hidden cases
• Hidden documents
• Hidden contacts

You can add the hidden lists to the navigation pane if you have the LOSTANDFOUND access code.

To add the lists, follow the steps in section Manage lists in WorkZone Client.

Edit hidden elements

You can edit the hidden elements on the item's detail pages. Change the access code and assign another case handler to make the entities accessible to other users.

Note that hidden elements might contain access codes that limit access to these hidden elements – preventing these elements from being displayed, opened or edited. If you do not have these access codes, but you have the * access code, you then can still view and edit the hidden elements.