Troubleshooting
Click an issue below to see the solution or workaround.
Process cannot be started
If you try to start a process with actors that do not have sufficient access rights to the documents that you include on the process, you will be blocked.
The issue can be resolved by either changing the access rights of the documents or by changing the actors of the process.
Actors not available for selection
If actors that you expect to see on a list for selection in a process are not available, the reason could be that the case of the process is restricted.
The SmartPost process cannot start because the message is too large
When you click Start in the Send SmartPost dialog box, you get an error message that says that the message you are about to send exceeds the maximum document size.
This means that your organization has set a maximum size of messages that the SmartPost process can send. The limit is exceeded and therefore the process cannot start. You can try to reduce the size of the message by splitting it in to several messages, or you can contact your local WorkZone responsible to increase the maximum size of messages.
Note for the administrator
You can configure the maximum message size for each dispatcher in WorkZone Configurator. Adjust the MaxCombinedMessageLength (only e-Boks) parameter in the SmartPost process parameters and the MaxDocumentSize parameter for each of the dispatchers, e-Boks, Strålfors, and OneTooX.
See Configure SmartPost and Configure dispatchers in the WorkZone Process Administrator Guide.
The SmartPost process starts but the message is not sent because the message is too large
e-Boks, KMD Print Center, and Strålfors have a maximum size that they can send. If a message exceeds the limit, the message will not be sent and you will receive a notification email.
Note for the administrator
The event log will show error codes returned from e-Boks, KMD Print Center, and Strålfors. See Dispatcher error handling.
You experience this behavior if the SmartPost dispatchers are not set up correctly. If the values of the MaxCombinedMessageLength (only e-Boks) parameter in the SmartPost process parameters and the MaxDocumentSize parameter for each dispatcher are higher than the limit set by e-Boks, KMD Print Center, and Strålfors, change the configuration to be less than the dispatchers' limit.
See Configure SmartPost and Configure dispatchers in the WorkZone Process Administrator Guide.
