Using custom domain/label
Custom domain and label dependency
It is possible to make data entries in the custom label module dependant on data from the custom domain module displayed in a drop-down lists.
The purpose of this feature is to allow tailor made labels and drop-down list values in WorkZone Client and Captia Web Client. This enables you to implement the data set and labels of your organization, and furthermore to control what data can be registered from within a specific label.
implement a dependency
When you register cases in WorkZone Client or Captia Web Client concerning for example grounded ships, you must register the cause of the grounding. In this example, the organization has a predefined list of so called Grounding codes. Each code describes the type of cause for the ship to run aground.
The organization does not want the case handlers to individually define the causes, but want them to use a predefined list of causes. Therefore, it is necessary to make the predefined list the only option when registering the cause of the grounding, for example on the case details page in WorkZone Client and Captia Web Client.
configure a label
with a dependency on values from a custom domain
Follow the process below to configure a label with mandatory data entries from a predefined and controlled drop-down list.
1: Create domain type |
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2: Create values for the domain type |
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3: Create custom label |
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4: Create the dependency between the custom domain type and the custom label type
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Now attach a dependency (i.e. routine) to the label. The Routine cell displays a drop-down list. Here you must select the domain type of the label, creating a controlled drop-down list. In this example, you must selecte "Grounding cause". The IIS Admin service must be reset before the dependencies take fully effect in the user interface. |
5: Custom domain and label in Captia Web Client
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A ship running aground is to be registered in Captia Web Client. The Captia Web Client user logs on and creates a new case registering the grounding. To register the cause of grounding, the user must select the cause and supply it as case information in section 4:
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Resetting of the IIS Admin
service
When dependencies have been created, the IIS Admin Service must to be reset before your changes take effect and can be employed fully in the WorkZone Client and Captia Web Client user interface.