Use log settings

Prerequisite: To edit the use log settings, you must be assigned the USELOGADM access code.

Start or stop recording the use logs

On the start page, click Logs.
Select the Use log settings tab.
Select the Start use log button to start or stop recording the use logs for your organization.

Consolidate the use logs

Once recording the use logs is enabled, recent use logs will be automatically consolidated with the monthly logs every night. You can also manually consolidate the use logs at any time to ensure that monthly use logs contain all recent entries.

Tip: You can see the date and time of the last use log consolidation under the Run use log consolidation button on the Use logs setting page.

On the start page, click Logs.
Select the Use log settings tab.
Click Run use log consolidation button to consolidate the recent use logs.

Important: It is recommended to run the use log consolidation outside work hours, because it impacts the database performance.

Use expanded logging

When users directly access a case, a document, or a contact in WorkZone, an entry of their actions is created in the use log , for example when the users specifically search for an item by its title or number, or open the item from a list or from another page.

If you want a more extensive logging, you can enable expanded logging, which registers all actions of a case, document or contact in WorkZone, for example when an item is displayed on a page or in a list, even if the user did not access the item.

Tip: The Use expanded logging parameter is disabled by default. Enable the parameter to log more actions but be aware that this will significantly increase the number and size of your use logs, in some situations up to 100 times as much.

On the start page, click Logs.
Select the Use log settings tab.
Select the Use extended logging parameter to enable or disable the level of logging.

Note: The updated log settings will apply, after the relevant application on the webserver/server is recycled or the Internet Information Service (IIS) is restarted. A common practice is to recycle automatically every 29 hours, but this can vary depending on your organization needs.To instantly apply the updated use logs settings, you can recycle the SjSvc application manually (in the Application Pools, select SjSvc and click Recycle).