Open a chat
Chats are opened from the chat window and you can open the chat window either from the bottom of the browser page window or from the Chats detail tab on a case detail page or a document detail page.
From the bottom of the browser page
Click 
WorkZone Chat at the bottom of the browser window to open the chat window.
In the Recent chats pane of the chat window, click the chat you want to open and the chat message area opens.
Note: A red counter may be displayed on the WorkZone Chat icon. The red counter displays the number of chats you are a participant of that contain unread messages.
From the Chats detail tab
In the Chats detail tab on the case detail page or document detail page, select the chat you want to open and click 
Preview to open the chat window. The chat message area is opened automatically.
You can also right-click a chat in the Chats detail tab and select Preview or double-click the chat in the Chat detail tab to open the chat window.
The Chats detail tab may display the two detail tab counters:
- The standard tab counter: Displays the number of individual chats (rows) in the Chats detail tab in a blue bubble.
- The unread items counter: Displays the number of chats containing at least one unread message in a red bubble.