Service workflows

Prerequisite: To view and configure service workflows, you must be assigned the PROCESSADM access code.

About service workflows

A service workflow is a workflow that runs continuously in the environment where it is started. The service workflow can start any kind of workflow, based on the defined service parameters. One example of a service workflow is a workflow that monitors a mailbox, and starts workflows based on incoming mails.

For more detailed information on service workflows, see Service workflows in the WorkZone Process Administrator Guide.

Create a service workflow

  1. On the main page, select Process.
  2. On the Service workflows tab, in the bottom right corner of the page, click Create.

  3. Fill in the following fields in the Create service workflow dialog box:

    • Name – Specify name of the service workflow that is visible for administrators.
    • Service workflow type – Select a relevant service workflow type.
    • Description – Enter the description.
    • Enabled – Enables that the service is started and monitored by the Process Service Agent.
  4. Click Create.

Edit a service workflow

  1. Point to the service workflow that you want to update. A menu bar with action buttons appears.
  2. Click Edit.
  3. Apply the required changes in the Edit service workflow dialog box.
    Note: You cannot edit the Service workflow type value.
  4. Click Save.

Mass edit service workflows

You can enable or disable multiple service workflows at once.

Important: You can only mass edit service workflows where mandatory process parameters are defined.
  1. On the Service workflows tab, double-click all service workflows to select them for mass editing.
    Tip: Select the checkbox above all service workflows icons to select all displayed workflows at once.
  2. In the bottom right corner of the page, click Edit.
  3. In the Edit service workflow properties dialog box, select Enabled from the Select property to edit droplist.
  4. Turn the Enabled option under Define property value on or off, as needed.
  5. Click Save.

Edit service parameters

Service workflow parameters define service workflow behavior for specific actions and conditions. Consequently, each service workflow has own list of parameters relevant specifically to it.

  1. Point to the service workflow which parameters you want to update. A menu bar appears.
  2. Click Edit service parameters.
  3. Apply the required changes in the Edit service parameters dialog box:
    • Label stands for parameter's name in the database, for example, ExchangeMailBox.
    • The question mark icon contains the parameter description. Point to it to view more information about the parameter.
    • Red frames inform you that the parameter is mandatory and must be filled.
  4. Click Save.

Delete a service workflow

  1. Point to the service workflow that you want to delete.
  2. Click Delete, and then Delete.