Mass dispatch FAQs

This topic contains a list of frequently asked questions about the Mass dispatch process. Click any question below to see the answer.

Why do I get the message The recipient with id <CPR number> i s not subscribing to the material ID <material ID>"?

You see this message because you have selected a dispatch sequence that includes digital mail, and you have selected a recipient who is:

Registered as a Digital Post user but not to the material ID that you have selected.
Not registered as a Digital Post user.
Exempted from Digital Post.

In this case, you can try to select another material ID. If you still get the error, you can remove the recipient and start the process again to send the message to any other recipients that you have selected, and then send a separate message to the recipient who is not registered as a Digital Post user.