Resending a task

About resent tasks

If you have a pending task in your inbox and the smartmail with the same task is sent to you again, it is probably because the deadline has been changed.

Tasks/smartmails are resent automatically when someone changes the deadline of the process which has a pending task. This is to ensure that you are notified of the changed deadline.

When a process is started, a task is sent to someone who is expected to perform an action. Until that person performs the action, the task is pending. If, meanwhile, the process owner changes the deadline of a process, then the task is resent.

You can see the new deadline as the action Deadline changed in the Process Log of the task. The status of the task is shown as Task Resent in the Action column.

Resend a task

You can resend a task. This could be relevant if, for example, the response deadline is approaching and you - as process owner - have not yet received a response.

1. Under Process Views in Outlook, open the Processes overview.
2. Right-click on a process which has an active task, and select Resend.