WorkZone Cloud Edition support matrix

Important: This support matrix covers using WorkZone Cloud Edition. For on-premises infrastructure, see Container-based on-premises support matrix.

Prerequisite: Entra ID integration is required.

Supported WorkZone version

WorkZone 2024.3

For more information, see Supported WorkZone versions.

Operating systems

Client operating system	Versions	Notes
Microsoft Windows 10	22H2*	32 bit & 64 bit
Microsoft Windows 11	22H2*	64 bit
macOS	Monterey 12, Ventura 13, Sonoma 14

For an overview, see Supported Windows and macOS releases.

Authentication

	Notes
Entra ID	SCIM or Active Directory Synch

Containers

Container	Notes
Azure Kubernetes Service (AKS)

Microsoft Exchange Server

Microsoft Exchange Server	Notes
Exchange Server 2019	Supported with EU cloud setup of WorkZone only. The MailAgent must be set to communicate with Exchange Server via Exchange Web Services. For WorkZone 365, the mail categories for emails saved to WorkZone are not supported. Important: Microsoft removed Exchange Server 2019 from mainstream support on the 9th of January 2024 and has not yet announced a replacement. Therefore, WorkZone will continue to support Exchange Server 2019, until a new support plan is announced with at least six months notice. If you have any further questions, please reach out to your contact person in KMD WorkZone.
Exchange Online	WorkZone Content Server must be able to access the Exchange Online server using the account used to send smartmails. Note: For WorkZone 365, the mail categories for emails saved to WorkZone are only supported for regular inbox folders (for shared mailboxes, mail categories are not supported yet).

Notes

Exchange Server 2019

Supported with EU cloud setup of WorkZone only.
The MailAgent must be set to communicate with Exchange Server via Exchange Web Services.
For WorkZone 365, the mail categories for emails saved to WorkZone are not supported.

Important: Microsoft removed Exchange Server 2019 from mainstream support on the 9th of January 2024 and has not yet announced a replacement. Therefore, WorkZone will continue to support Exchange Server 2019, until a new support plan is announced with at least six months notice. If you have any further questions, please reach out to your contact person in KMD WorkZone.

Exchange Online

WorkZone Content Server must be able to access the Exchange Online server using the account used to send smartmails.

Note: For WorkZone 365, the mail categories for emails saved to WorkZone are only supported for regular inbox folders (for shared mailboxes, mail categories are not supported yet).

Supported browsers

Internet browser	Notes
Google Chrome for Windows (32 bit and 64 bit)	Note: Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.
Google Chrome for macOS	Note: Explorer integration is not supported in Google Chrome for macOS.
Microsoft Edge Chromium (32 bit and 64 bit)	Note: Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.
Safari	Note: Explorer integration is not supported in Safari browser.

For an overview, see Supported browsers.

Microsoft Office solutions

Microsoft Office and 365

WorkZone2024.3 supports the following versions of Microsoft Office and 365:

Microsoft Office version	WorkZone 365	WorkZone for Office	WorkZone Teams	WorkZone SharePoint	Notes
Microsoft 365 (Outlook for Windows and macOS)	yes, Click-to-Run	yes, Click-to-Run	no	no	32 bit & 64 bit
Microsoft 365 (Word, Excel and PowerPoint for Windows and macOS)	yes, Click-to-Run	yes, Click-to-Run	no	no	32 bit & 64 bit
Microsoft 365 Teams	no	no	yes	no	Requires Entra ID authentication.
Microsoft 365 SharePoint	no	no	no	yes
Microsoft Office 2021	yes*	yes, Click-to-Run	no	no	32 bit & 64 bit *All WorkZone features are supported with the exception of: Email categories for emails saved to WorkZone. Working with shared mailboxes in WorkZone 365.
Microsoft Office 2019	yes	yes, Click-to-Run	no	no	All WorkZone features are supported with the exception of: Working with shared mailboxes in WorkZone 365.
Microsoft Office Online (Outlook)	yes*	no	no	no	*All WorkZone features are supported with the exception of: Email categories for emails saved to WorkZone. Saving multiple emails to WorkZone.
Microsoft Office Online (Word, Excel, PowerPoint)	yes	no	no	no

For an overview, see Supported Office releases.

WorkZone Interact

WorkZone Interact 2.28.1 or later.

Transport Layer Security (TLS)

All WorkZone modules support TLS 1.2.

Mobile

iOS 17.x, 16.x on iPad and iPhone.
Android 13.x, 12.x.

If you have questions regarding the support matrix, please contact our product support department.

Unavailable services

The following legacy services are not available in WorkZone Cloud Edition:

XDI-Port
SOMASP
FESD services
Import Manager
InfoScan

Please contact the KMD WorkZone product support team for instructions onto how to transition from these services to WorkZone Cloud Edition.

Note: Mass Dispatch is running on containers in 2024.3 but scaling is not yet supported.