Support
Create a support case
You create a support case using the KMD support portal ServiceNow. Login is required.
If your company is authorized to use the WorkZone support portal, you can contact your organization's administrator to be created as a user.
Error reporting checklist
In order to make the error handling as efficient as possible, please make sure to have the information shown below at hand when you want to report an error.
You can use the table below as a checklist or you download a Word template from Kundenet (requires login).
Checklist in English
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Information | Additional information | Required |
|---|---|---|---|
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EAN number to be used for billing |
Billing will only be relevant if the error is not in WorkZone or if the source of the error can be traced to conditions at your organization. |
Yes |
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Environment |
Specify if the error occurs in a test or production environment. |
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WorkZone release |
Yes |
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Microsoft Office version |
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Which browser are you using and what version? |
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Short description of the error. |
Yes |
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Date and time for the error occurrence. |
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Yes |
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Just before the occurrence of the error, did you upgrade Windows, Office, etc.? |
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How many users are affected? |
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Yes |
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Does the error occur if the user logs on to another PC? |
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If there is an error message that refers to an event log, export Windows application’s event log from the client PC and attach it to the case. |
A copy of the text or a screenshot can not be used. |
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Steps for recreating the error |
Insert full screenshots. |
Yes |
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Expected result What should happen? |
Optionally, insert full screenshots. |
Yes |
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Actual result |
Insert full screenshots. |
Yes |
Checklist in Danish
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Oplysninger | Yderligere oplysninger | Krævet |
|---|---|---|---|
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EAN.nr. til brug ved fakturering | Der faktureres kun hvis der ikke er tale om fejl i KMD Workzone applikationen eller såfremt der er tale om fejl som kan tilskrives forhold hos jer. |
Ja |
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Miljø | Angiv om fejlen forekommer i test eller produktion. |
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WorkZone-version |
Ja |
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Microsoft Office-version |
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Hvilken browser anvender du og hvilken version af denne? |
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Kort beskrivelse af fejlen. |
Ja |
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Dato og tidspunkt for fejlens opståen. |
Ja |
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Har I umiddelbart inden fejlens opståen opgraderet Windows, Office mv.? |
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Hvor mange brugere er ramt? |
Ja |
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Opleves fejlen, hvis brugeren logger på en anden pc? |
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Hvis der er tale om en fejlbesked, hvor der henvises til hændelseslog, skal Windows Applikationshændelseslog fra klient PC eksporteres og vedhæftes på sagen. |
En kopi af tekst eller et skærmbillede kan ikke bruges. |
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Trin til at reproducere fejlen. |
Indsæt hele skærmbilleder. |
Ja |
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Forventet resultat. Hvad mener du der burde ske? |
Indsæt gerne hele skærmbilleder. |
Ja |
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Faktisk resultat. |
Indsæt hele skærmbilleder. |
Ja |