Field mapping in Interact forms to WorkZone data

You can map Interact form fields to WorkZone fields using a WZ_ODATA page on the Interact form.

Important: If you are transitioning from WorkZone on-premises to a cloud setup and currently use the OData service for field mapping, you must reconfigure your forms to use the WZ_ODATA page field mapping method.

On the WZ_ODATA page:

  • It is possible to map multiple contacts to the same case and create multiple cases per submission. States and other values that have been set for documents will apply to all documents that are transferred.

  • There is no need for access to the WorkZone end point, and no need for mapping inside the organization's network. It is not necessary to have a system user because Interact system administrators can access WorkZone with their own access rights and write the field name in the form.

  • Fetching of fields from WorkZone is not needed. If a new field is created in WorkZone, you only need to define it on the WZ_ODATA page, then it will be included in the XML file that WorkZone reads from.

  • There is no need for exporting delivery methods from one Interact environment to another. The mapping will be a configuration in the form with built-in business logic that can can be transferred between Interact environments. However, you may need to configure minor settings in the Interact form.

See Map fields using a WZ_ODATA page and Sample XSLT transformation and XSD schema.