Search

You can search for cases, documents, and contacts using free text search or advanced search (for cases and documents only) based on the search filters and criteria.

A free text searches in titles of cases or documents, contacts, case text, and the content of documents.

Quick search

Quick searches allow you to search for cases, documents, or contacts based on a single piece of input, for example, a contact person's name or a document number.

You can perform quick searches to save time and jump directly to the needed case, document or contact without creating searches and defining search criteria and filters.

Perform a quick search

  1. In the search fieId at the top right corner of WorkZone, select whether you want to search for Cases, Documents, or Contacts. Depending on your selection, a list of your most recently used cases, document, or contacts is displayed.
    • You can also use shortcut keys, see Shortcuts.
  2. Type the text you want to search for. Matching search results will be shown as you type.
  3. Click the needed item from a list to go directly to its page.

Advanced search

You can search for cases and documents by defining search criteria and/or filters on the relevant search pages. This way you can search, for example, for cases or documents that have a certain State and/or Acting unit, or Responsible unit. In advanced search, you can combine multiple search criteria and/or filters, as well as free text search input.

Perform an advanced search

  1. At the top right corner of WorkZone, click , and select Cases (or Documents) from the drop-down list. A case search (or a document search) page will open.
  2. Enter the needed search criteria in the fields to the left.
  3. Optionally, select the Include closed cases in results check box to search also in the closed cases.
  4. Click Search.

Search guidelines

  • Case sensitivity: In the quick search, you can use both uppercase and lowercase letters. In the advanced search, you must use the exact characters (uppercase or lowercase).
  • Single word search: If you type a single word, the search results will show all items (cases, documents, or contacts) that contain that word.
  • Multiple words search: If you type several words, the search results will show items that contain all words.
Note: : If you cannot find a newly created document via a search, it may be because the document has not been indexed yet. If you want to find the document via a search before it has been indexed, try to search for text fields that are updated immediately such as the document title.