Known issues

WorkZone Mobile (Ny) does not update to the latest version

Workaround: Reinstall the latest version of WorkZone Mobile (Ny) manually.

Reopening the Tasks screen does not auto-refresh the list with newly created tasks

Workaround: Pull to refresh.

(

only): WorkZone Mobile (Ny) crashes or shows the white screen after long idle time

Workaround: Try to avoid running the WorkZone Mobile (Ny) app idle (without doing anything in the app) for more than 3-4 days. If the issue still occurred, reinstall the WorkZone Mobile (Ny) app manually.

(

only): Filters for a hearing task attachments and Browse icon do not work

Workaround: This will be fixed in the upcoming versions. You can perform the needed actions in WorkZone Client.

(

only): WorkZone Mobile (Ny) freezes when processing large number of tasks

When processing a large number (250 or more) of tasks at once, sometimes the WorkZone Mobile (Ny) app might freeze.

Workaround: Try processing tasks in smaller batches.

(

only): Collapsed sections of Upcoming and Closed tasks expand when you pull to refresh

Workaround: This will be fixed in the upcoming versions.

(

only): Cannot update a parallel task forwarded to one of the approvers

If multiple approvers edit the parallel task (Advanced submission) at the same time, and one of them forwards the task to another, that user will receive a "Do you want to save your changes?" message with Cancel and Save buttons, but clicking on either button will do nothing.

Workaround: Switch to any other task, and then go back to the task in question to get its latest changes.

(

, Intune only): Cannot load document edits made in Microsoft 365 Copilot app

When you edit a WorkZone document via relevant 365 Copilot app, and then open that document in WorkZone, your annotations are not displayed, and sometimes the white screen appears.

Workaround: Microsoft is currently working on a solution to resolve this issue.

(

only): Log-in fails, if you switch to another WorkZone server URL

If you try to switch to another WorkZone server URL (for example, if your organization uses more than one WorkZone servers) shortly after successfully logging in to a different WorkZone server URL, the log-in fails.

Workaround: Close and restart the WorkZone Mobile (Ny) app, and then enter the new URL.

(

only): No confirmation dialog for canceling some PDF annotations

If you click Cancel for PDF annotations made via red pencil drawing, some marker drawing, or text insertions, there is no confirmation dialog asking if you are sure that you want to cancel these changes.

Workaround: As the last annotation, use one of the markers that do not cause this issue (for example, the yellow marker).

(

only): Parliamentary Question tasks do not work

Tasks that have the Parliamentary Question process type are currently not supported in the WorkZone Mobile (Ny) app.

(

only): Incorrect number of processing documents after adding a new document

If you add a new document to a task, then perform a non-final submission step, and then pull to refresh, the counter of processing document displays random number.

Workaround: Close and restart the WorkZone Mobile (Ny) app.

(

only): Marker annotations are not saved in the Cancel > Save flow

If you make PDF annotations via marker drawing, then tap Cancel, and select Save, your changes are not saved.

Workaround: After making marker drawing annotations, switch to another annotation tool (for example, text highlight, or adding some text) before saving your changes.

(

only): Cannot view SmartPost task documents with disabled PDF/UA validation

When you try to view a task document that has disabled PDF/UA validation, the document does not open.

Workaround: You can view such documents in WorkZone Client.

(

, Intune only): Logout button does not work

Sometimes the Logout button does not work.

Workaround: Close and restart the WorkZone Mobile (Ny) app.