Known issues

Workaround: Try to avoid running the WorkZone Mobile (Ny) app idle (without doing anything in the app) for more than 3-4 days. If the issue still occurred, reinstall the WorkZone Mobile (Ny) app manually.

Workaround: This will be fixed in the upcoming versions. You can perform the needed actions in WorkZone Client.

When processing a large number (250 or more) of tasks at once, sometimes the WorkZone Mobile (Ny) app might freeze.

Workaround: Try processing tasks in smaller batches.

Workaround: This will be fixed in the upcoming versions.

If multiple approvers edit the parallel task (Advanced submission) at the same time, and one of them forwards the task to another, that user will receive a "Do you want to save your changes?" message with Cancel and Save buttons, but clicking on either button will do nothing.

Workaround: Switch to any other task, and then go back to the task in question to get its latest changes.

When you edit a WorkZone document via relevant 365 Copilot app, and then open that document in WorkZone, your annotations are not displayed, and sometimes the white screen appears.

Workaround: Microsoft is currently working on a solution to resolve this issue.

If you try to switch to another WorkZone server URL (for example, if your organization uses more than one WorkZone servers) shortly after successfully logging in to a different WorkZone server URL, the log-in fails.

Workaround: Close and restart the WorkZone Mobile (Ny) app, and then enter the new URL.

Tasks that have the Parliamentary Question process type are currently not supported in the WorkZone Mobile (Ny) app.

If you add a new document to a task, then perform a non-final submission step, and then pull to refresh, the counter of processing document displays random number.

Workaround: Close and restart the WorkZone Mobile (Ny) app.

When you try to view a task document that has disabled PDF/UA validation, the document does not open.

Workaround: You can view such documents in WorkZone Client.

Workaround: This will be fixed in the upcoming versions.

If you open the task details and leave the app idle for 5 minutes or more, the task details screen becomes unresponsive.

Workaround: Try to avoid leaving the app idle for 5 minutes or more.

If a task has multiple approvers, and one of them forwards the task to another, downloading the documents from this task becomes very slow (5 minutes and more).

Workaround: This will be fixed in the upcoming versions.

Sometimes, when you tap a task document to open it, it loads, then flickers and reloads again.

Workaround: This will be fixed in the upcoming versions.

After you complete the final action for a task (for example, Approve), the app displays this task's details screen instead of automatically opening the next task from your list.

Workaround: This will be fixed in the upcoming versions.

Sometimes the WorkZone Mobile (Ny) freezes, if you attempt to switch between the tasks while some of the task documents or other resources are still being loaded.

Workaround: This will be fixed in the upcoming versions.

Workaround: This will be fixed in the upcoming versions.

Sometimes the Logout button does not work.

Workaround: Close and restart the WorkZone Mobile (Ny) app.