Create a new chat based on a process
You can create a chat based on a process from the chat window, from the Process overview, or from a Processes detail tab on, for example, a case. You can only add chat references to items that you have read access to.
New chats are by default created as unretained chats and will therefore automatically be deleted after a predefined retention period if there is no activity on the chat. Any activity (for example posting new messages) in a chat will reset the retention period.
WorkZone users that are currently online are displayed with a green dot to the right of the user name while WorkZone users that are currently offline are displayed with a gray dot. You can still send offline WorkZone users chat messages.
From the chat window
To create a new chat from the chat window, see Create a new chat.
From the Processes tab
- In the ribbon of the Processes tab, select one or more processes and click
New chat. - In the following fields of the Start new chat form:
- Participants field: Select one or more participants to the chat. You can add or remove participants later if necessary.
- Title field: Enter a title for the chat. The default title is document number, document title, and the date and time of the chat.
- Description field: Enter a description of the chat.
- Cases field: Select a case reference to the chat. If the drop-down list contains too many options, you can enter the case number, case title or case handler to filter the drop-down list.
This step is optional and you can select multiple case references to associate with the chat. - Documents field: A reference to the active document is already registered and you can select multiple document references to associate with the chat.
The document references do not need to be documents on the selected case references.
If the drop-down list contains too many options, you can enter the document number or document title to filter the drop-down list. - Processes field: The selected process is already registered, and you can add more process references to associate with the chat.
- Click Save to create the new chat and open the chat window.
From a list of processes
From the a processes list, such as My active, select one or more processes and select New chat in the main ribbon, or right-click the selected process or processes and select New chat.