Shortcut keys

You can use a lot of useful keyboard shortcuts to navigate in WorkZone Client.

Use global shortcut keys

Shortcut keys		Description
Main ribbon	Detail ribbon	Description
Ctrl+S	Ctrl+Shift +S	Save your changes.
Ctrl+R	Ctrl+Shift+R	Refresh a page.
Alt+A	Alt+Shift+A	Open the drop-down list with all currently open tabs and select the Search bar.
-	Ctrl+Shift+N	Add item to a list.
-	p	Toggle between opening and closing the Preview pane for the selected item.
Esc		Cancel your changes (in dialogs only).
Ctrl+Shift+F		Create a new case search.
Ctrl+Shift+D		Create a new document search.
Ctrl+Shift+C		Create a new contact search.
Enter		Perform a search.
Right Arrow key, Enter		Expand the list for a selected item (if available).
Left Arrow key		Hide the list for a selected item (if available).
Ctrl+G and select Case or Ctrl+O and select Case		Open the Go to case dialog and perform a quick search for cases.
Ctrl+G and select Document or Ctrl+O and select Document		Open the Go to document dialog and perform a quick search for documents.
Ctrl+G and select Contact or Ctrl+O and select Contact		Open the Go to contact dialog and perform a quick search for contacts.

Navigate between areas

You can navigate between items in the different areas of the user interface.

Press Alt+Q to activate area selection for keyboard navigation.
Numbers and letters displayed in the user interface will indicate the area you can navigate to with the keyboard.
Note: To deactivate area selection for keyboard navigation, mouse click or press Esc.
Type a number or a letter of an area in which you want to navigate with the keyboard.
Example:
Press 3 to navigate to the navigation pane on the Home tab.
A color mark indicates that the selected area is active for keyboard navigation.

You can also navigate between different areas using the following keyboard shortcuts:

Shortcut keys	Description
Tab	Move forward between fields in the selected area.
Shift+Tab	Move backward between fields in the selected area.
Ctrl+Right Arrow key	Select the next area on the page. If you have not selected any area yet, the first area on the page will be selected.
Ctrl+Left Arrow key	Select the previous area on the page. If you have not selected any area yet, the last area on the page will be selected.

Navigate in an area

Use the following keyboard shortcuts to navigate between the items in the selected area:

Shortcut keys	Description
Up/Down Arrow keys	Toggle between the vertically aligned items in the selected area.
Right/Left Arrow keys	Expand/hide a hierarchy.
Enter	Activate the selected button or item.

Navigate in lists

Use the following keyboard shortcuts to navigate in lists:

Shortcut keys	Description
Down Arrow key	Select next list item.
Up Arrow key	Select previous list item.
Page Down	Display the next page of the list.
Page Up	Display the previous page of the list.
Enter	Open the selected list item in a new tab.
P	Display/hide the Preview pane for the selected list item.
Ctrl+A	Select/deselect all list items on the current page.
Home	Select the first list item on the current page.
End	Select the last list item on the current page.
Ctrl+Down Arrow key	Highlight the next list item. Already selected list items will remain selected.
Ctrl+Up Arrow key	Highlight the previous list item. Already selected list items will remain selected.
Ctrl+Space	Select highlighted list items.
Ctrl+Home	Go to the first page.
Ctrl+End	Go to the last page.
Shift+Down Arrow key	Select the next list item. Already selected list items will remain selected.
Shift+Up Arrow key	Select the previous list item. Already selected list items will remain selected.

Tip: You can also navigate in the lists displayed in the Preview pane or in the detail lists on a detail page.

Navigate in the dialogs

Use the following keyboard shortcuts to navigate in the dialogs:

Shortcut keys	Description
Alt+Q	Activate area selection for keyboard navigation.
Tab	Move forward between fields or buttons in the selected area of a dialog.
Shift+Tab	Move backward between fields or buttons in the selected area of a dialog.
Ctrl+Right Arrow key	Selects the next area on the page. If you have not selected any area yet, the first area in a dialog will be selected.
Ctrl+Left Arrow key	Selects the previous area on the page. If you have not selected any area yet, the last area in a page will be selected.
Ctrl+S	Save your changes and close the dialog (this works the same as clicking Save or ).
Esc	When the focus is on the search dialog elements: Close the dialog. When the focus is on a list: Close the dialog. When the focus in on a list item: Move focus to the list.
Down/Up Arrow key (for fields with selectable items)	Open a drop-down list for the current field.

In the Add case/document/contact references dialogs, you can also use the following keyboard shortcuts:

Shortcut keys	Description
Ctrl+Shift+Down Arrow key	Display the Advanced search fields.
Ctrl+Shift+Up Arrow key	Hide the Advanced search fields.
Enter	When the focus is set on the search form elements: Perform a search.
Enter	When the focus is set on a list: Highlight the first item in a list. When the focus is set on a list item: Add this item to another list.
Down/Up Arrow key (for lists)	When the focus is set on a list: Scroll down/up the list. When the focus is set on a list item: Move to the next/previous item in a list.

In search pages, forms and dialogs with fields that contain drop-down lists:

Shortcut keys	Description
Arrow key	Open a drop-down list for current field (if available).
Space	Opens a drop-down list for current field (if available).
Enter	Start search based on the search criteria currently specified in the search page or dialog. To prevent searching the entire database and thereby negatively impacting performance, pressing Enter in a search page with no defined criteria will not start the search.

Shortcut keys

Description

Arrow key

Open a drop-down list for current field (if available).

Space

Opens a drop-down list for current field (if available).

Enter

Start search based on the search criteria currently specified in the search page or dialog.

To prevent searching the entire database and thereby negatively impacting performance, pressing Enter in a search page with no defined criteria will not start the search.

Set a date

You can set or edit a date on a case, document, or contact detail page and in the search request with a date criteria.

When you set or edit a date, you can:

Type the exact date

- Or -

Select the date from the calendar

- Or -

Specify a time period in relation to the current moment. For example, + 2 weeks, - 4 hours, and click Save.

To specify the time period, use the following syntax:

Possible values	Meaning
+	Add a date in the future
-	Add a date in the past
Å Y	Year
Q	Quarter (3 months)
M	Month
U W	Week
D	Day
T H	Hour
MI	Minute
S	Second

Example:

+4u: Set a date of 4 weeks after the current day.

-1y: Set a date of 1 year before the current day.

You can only enter a single value for each date field, for example, +7w. Do not use multiple values, for example, +1m3w.
The default time period is day. If you enter a number without the time value, WorkZone will consider it as a day. Thus, +6 equals +6d.