Troubleshooting

For example, it can appear when users share documents. The message appears because Edge encounters an unknown WorkZone handler. To avoid the message, you must add the following registry settings:

Workaround: Open the user guide in Chrome.

Solution: Add https://docs.workzone.kmd.net to the local intranet zone:

1. Click Tools in Internet Explorer and select Internet options.
2. On the Security tab, click Local intranet and then Sites.

   

3. Click Advanced.
4. Type in https://docs.workzone.kmd.net, and click Add.

Sometimes Outlook doesn't parse a group email as a group. In this case, the meeting is sent, but contacts cannot be extracted by WorkZone. To solve this issue, ensure that the group email is converted to the group before sending the meeting. See examples:

Group email converted to the group:

Group email not converted to the group:

To fix this, you must add the following registry settings:

Microsoft Office 2016:

[HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Common\Security\Trusted Protocols\All Applications\wzfo:]

This is a specific behavior of Microsoft Office 2016, subscription 365.

• If you open a previous version of a Microsoft Office document in the File > Cases & Documents > Manage versions section
  - or -
• If you open a non-Microsoft Office document in Outlook overview and the https protocol is used.

The COMException is caused by a known issue in WebDAV. WebDAV is used for opening documents. To fix the exception, proceed with the instructions described in the WorkZone Explorer User guide (see Automatic Authentication of users fails when accessing WorkZone Explorer through an FQDN host).

List of issues that may be caused by short timeouts:

• Smart tasks are in the offline state.
• The Start Process button is dimmed.
• API methods (for example, opening document, creating a new email and others) do not work.
• The WorkZone for Office add-in is not ready to process the requests.

To fix these issues, you need to increase the default timeouts:

1. Run regedit.exe.
2. Go to:

HKEY_LOCAL_MACHINE\SOFTWARE\ScanJour\Clients\Options



3. Set new values for the relevant registry keys.

The security update affects WorkZone for Office case, document and process overview in Microsoft Outlook. To fix this, you must add the following registry settings:

Microsoft Outlook 2016:

[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Security] "EnableRoamingFolderHomepages"=dword:00000001

Find more information here.

Save on case crashes if the DisableCrossAccountCopy registry setting exists in the registry list. Find more information here and delete the registry setting if it is worthwhile for your WorkZone installation.