Deletion logs

Prerequisite: To access deletion logs, you must be assigned the USERADM access code.

You can view the deletion logs for WorkZone cases, documents, or contacts to track who has soft-deleted and hard-deleted an item, when and why (the deletion reason), and export this information to Excel for further processing.

  1. On the start page, click Logs.
  2. Select the Deletion logs tab. A list of existing deletion logs is displayed, providing deleted item's ID, deletion date, type and text of the deleted item, username of the employee who has soft-deleted the item, username of the employee who has hard-deleted the item, reason for deletion, and comment.
    3. Tip: You can sort or filter the displayed deletion logs in the same way as any other lists, if needed. See Filter a list by values and Sort a list.
Note: The maximum number of rows to export to Excel is 1048576. If you exceed this number, filter the displayed log results to reduce the number of rows to export.
  1. On the start page, click Logs.
  2. Select the Deletion logs tab.
  3. At the right bottom corner, click . The displayed logs will be exported to an Excel file.
  4. Select the needed action (Open, Save or Cancel) for the exported Excel file.
  5. Proceed with the Excel file as needed.