The Running status and idle processes

Whenever an activity is executed, the DCR process status will be changed to Running. If a DCR process remains in the Running status for more than 5 minutes without signs of active activities, the process will be considered to be idle, which enables users and the WorkZone system to perform operations on the process.

A DCR process is considered idle, even in the case of serious long-present network errors which could result in Case Activity process not being able to switch back to Persisted status.