Troubleshooting Interact+ connector

Click an issue below to see the solution or workaround.

Message in Danish: "Feltet 'Nøgle i sag' (db name = file_key) validerer mod register 'file', men system nøglen 149067 findes ikke i registeret."

If you get this message in the workflow log (WzpWorkflowLogs), it is probably because the user that is configured as the Interact+ executing user does not have an access code that allows creating cases in the selected case group. To solve this issue, assign the same access code that is configured for the case group to the executing user.

See the ExecutingUser parameter.