OneTooX errors

If remote print does not work due to OneTooX errors, OneTooX returns various error codes and messages. The error messages are written to the workflow log and to the event log of the web server. See Investigate failed processes in the workflow log in the WorkZone Operations Guide..

SmartPost performs the following action depending on the type of error:

• Notify

The dispatch failed and the workflow is ended. A notification email that informs about the failed dispatch is sent to the process owner.

• Retry

SmartPost tries to send the message through the same dispatcher again.

• Try next

SmartPost tries to send the message to the next dispatcher in the dispatch sequence.

• Complete

The workflow continues and is ended successfully.

The table below lists possible OneTooX errors and describes how you can handle the errors. Some types of errors can only be handled by KMD. These error codes occur in case of an internal program error. Please forward this type of error message to your organization's WorkZone administrator or to KMD Support for further analysis and action.

Error code	OneTooX error message	SmartPost action	To fix the error...
10030	Dokumentet har ikke det rigtige format. Første side i et hoveddokument skal være A4 stående. The document does not have the correct format. The cover page in a main document must be A4 portrait.	Try next	Change the page layout of the main document before sending the SmartPost message. The first page of the document must be formatted as A4 portrait. If the first page is a protected address cover page or a copy recipient cover page, the cover page template must be corrected accordingly. See Configure templates.
	Destination is not allowed.	Notify	This error only occurs when a change has been made to the protocol that SmartPost and KMD Printcenter uses to communicate. This error can only be solved by a software update from KMD.
	DocumentType could not be found.	Try next	A valid document type must be configured, or a designated document type must be created. To achieve the full functionality of SmartPost, four document types must be created and configured. Contact KMD Printcenter who will create the document types. The configuration is made using WorkZone Configurator. The four document types must cover all combinations of color, black and white, and single or double-sided print. See OneTooX.
9300	Forsendelsen er for stor til print. Det maksimalt tilladte antal ark er 240. The dispatch is too large for printing. Maximum allowed is 240 pages. Maximum allowed is 240 pages.	Try next	SmartPost messages sent to KMD Printcenter cannot contain more than 240 pages. If your dispatch exceeds 240 pages and you want to use KMD Printcenter, you must split your dispatch into several individual dispatches.
9207	Ukendt postmodtagerland. Unknown receiver country.	Notify	The recipient's address contains an unknown country code and therefore the dispatch cannot be sent. Country codes are standardized (ISO 3166-1). You can find the complete list of all valid country codes at https://countrycode.org/. The country code is part of the recipient's address information in WorkZone, and it is generally configured in WorkZone. To identify and correct unknown country codes, verify the configured country codes.
	Protocol URL schema or content type is not allowed.	Notify	This error only occurs when a change has been made to the protocol that SmartPost and KMD Printcenter uses to communicate. This error can only be solved by a software update from KMD.