Define and broadcast system messages

System administrators can use WorkZone Chat to communicate with individual WorkZone users or multiple users. WorkZone Chat is a good channel for direct communication or tailor-made messages to specific users, but if you need to broadcast a message to all WorkZone users and have the message clearly displayed to all users, you can create and define a system message instead, for example broadcasting a message about planned maintenance hours during which your system will be down or issuing a warning about recent hacking or phishing threats to your organization.

You can also broadcast a system message to an individual WorkZone user or to specific batches of users based on their assigned access codes.

Displaying and closing messages

System messages are displayed prominently in the upper right-hand corner of WorkZone Client whenever the browser is loaded or re-loaded. System messages can be closed by clicking the message, but the message will be displayed again when the browser is re-loaded or opened again.

You can also define a system message which cannot be closed. System messages that cannot be closed are semi-transparent and can be clicked through, but not clicked on.

Message types

There are three types of system messages:

Error: The message is displayed in a red message field.
Information: The message is displayed in a blue message field.
Warning: The message is displayed in a orange message field.

The System messages page

Prerequisite: You must be assigned the CONFIGADM access code to access the System messages page in WorkZone Configurator.

System messages are created, edited and maintained on the System messages page in WorkZone Configurator > Global.

When you create a new system message, you must define the title, message text as well as the scope and type of message. The rest of the message parameters are optional.

Define message content

When you create a system message, you can define the title and the content of the message in the Title and Message fields.

Both texts can be localized in the Localize title and Localize message groups, so when a user changes the display language in WorkZone Client, the message text and title corresponding to the selected language will be displayed.

If you do not specify any localized titles or messages , the values in the Title and Message fields will be applied to all empty localized title and message fields.

Define message parameters

After you have written the message title and content, you can define any relevant message parameters.

Message scope

In the Scope field, you must define in which WorkZone products the system message is to be displayed: WorkZone Client only or globally across all WorkZone products features in the list. Currently, system messages can only be displayed in WorkZone Client.

Message type

You must also select the type of message you want to display: Error, Information, or Warning in the Type field. The three types of system messages differ only in the color of the message box. (See Message types in the section above)

Start and/or end date

If necessary, define a time interval to display the system message by setting the start date and time as well as the end date and time of a message in the respective fields (the Start date and End date fields).

If you set an end date that has occurred, you can effectively pause displaying the message.

Prevent message from being closed

Select the Always visible option if you want to prevent the message from being closed.

Display message to specific users only

If you specify one or more access codes in the Access code field, the message will only be displayed to users that are assigned the specified access codes.