Hidden entities
Hidden entities are cases, documents, or contacts that cannot be displayed, because the user has been disabled in the Microsoft Active Directory. For example, if the user has left the organization.
When a user is disabled in the Active Directory, all entities with this user's personal access code will become inaccessible for other users, and are considered hidden.
Finding hidden entities
You can find hidden cases, documents, or contacts by using the Hidden lists (Hidden cases, Hidden documents, and Hidden contacts) in the WorkZone Client navigation pane.
Prerequisite: You must have the LOSTANDFOUND access code to see and add the Hidden lists to your navigation pane.
Note: To edit hidden cases, documents, or contacts that are not assigned to you), you must have the * access code.
See also:
Hidden entities (WorkZone Client Administrators Guide)