Hardware recommendations
Server recommendations
KMD strongly recommends you obtain guidance from experienced hardware architects for professional advice and recommendations with regards to necessary hardware requirements. This is to ensure optimized everyday operations that respect the architectural hardware and software restrictions inherent to your organization.
The reasons for this recommendation are that organizations work differently, have specialized customizations, and have varied legal, procedural and historic requirements for daily and long-term operations, security, communication and interoperability as well as utilize different third-party applications.
Additionally, WorkZone has dependencies to, for example, Microsoft Active Directory, Microsoft Exchange, firewall setup, internet connectivity and stability, internet bandwidth and speed, storage size and accessibility as well as being dependent on Oracle for storing current and archived data. The server capacity and configuration also depends on how your organization uses WorkZone, meaning whether WorkZone is the primary application or is used as an archive.
As a rule of thumb, the hardware requirements should as a minimum fulfill the requirements of the software listed in the WorkZone Support matrix (operating system, database, Microsoft Office applications to mention a few).
Memory requirement
A minimum of 16 GB RAM is required on WorkZone servers but hardware architects should be consulted to analyze memory requirements based on your organization's usage patterns and user loads. For example, if you expect to do large report loads regularly, have intensive loads on service workflows, have large user loads, or run integrations, you should get your setup analyzed.
Client PC recommendations
WorkZone runs either as an add-in to Microsoft Office or in an Internet browser and therefore, KMD follows Office and browser requirements and recommendations with regards to PC configuration. It is expected that customers also take these recommendations into consideration.
System requirements
For Office 2016, 2019, and 365, see System requirements for Office.
In general, these Office requirements are the minimum configurations that WorkZone can run on.
Note that Microsoft does not take other third-party party software such as anti-virus programs and other specialized systems (fagsystemer) into consideration. Therefore, it is recommended to consider both performance and requirements across Office and its third-party dependencies.
Cached Exchange Mode recommendations
It is strongly recommended that Cached Mode is enabled in Microsoft Outlook.
See Plan and configure Cached Exchange Mode in Outlook 2016 for Windows and Microsoft exchange server and cached exchange mode.
Summary of KMD Client PC recommendations
KMD recommends customers analyze the applications they run on their PCs and set any appropriate requirements.
The minimum WorkZone system requirements are as defined by Microsoft:
- Computer and processor: 1.6 gigahertz (GHz) or faster, 2-core.
- Office Professional Plus: 2.0 GHz or greater recommended for Skype for Business.
- Memory: 4 GB RAM; 2 GB RAM (32-bit).
- Hard disk: 4.0 GB of available disk space.
Source: System requirements for Office
In addition, it is strongly recommended to run Outlook in Cached Mode because it gives a better user experience when running WorkZone in interaction with Outlook.