Mailbox mapping

Prerequisite: To view, add and edit maibox mappings, you must be assigned the PROCESSADM access code.

If your organization receives messages that are sent to subunits (for example to different authorities or subdivisions), you can map these messages to specific WorkZone cases and units. That is, to configure the Digital Post message handler service workflow to save these messages on specific WorkZone cases that are mapped to the relevant WorkZone units.

You can view, add, and edit mailbox mappings on the Mailbox mappings tab.

  1. On the start page, click Process.
  2. Select the Mailbox mappings tab. A list of existing mail mappings will be displayed.
  1. On the start page, click Process.
  2. Select the Mailbox mappings tab.
  3. In the bottom right corner, click Create to open the Create mailbox mapping form.
  4. Fill in the following fields:
    • Mailbox ID: enter the mailbox ID.
    • Mailbox name: enter the mailbox name.
    • Responsible unit: from a droplist, select the relevant WorkZone unit.
    • Case: from a droplist, select the WorkZone case on which you want to save messages from this mailbox.
      Tip: You can only select an open case.
  5. NgDP Guid: Enter the GUID of the corresponding contact point. Do this for each mailbox mapping that must be configured.
  6. Click Create.
  1. On the start page, click Process.
  2. Select the Mailbox mappings tab.
  3. Point to the menu bar next to the mapping that you want to edit, and select Edit.
  4. In the edit form, update the existing values as needed.
  5. Click Save.