Troubleshooting case activities
Click an issue below to see the solution or workaround.
Send SmartPost error messages
When users execute an activity list in WorkZone Client and an activity fails, an error message is shown under History in the Case activities pane. The activity may fail due to wrong configuration of the Send SmartPost activity in the DCR process. Below you will find a list of error messages with extended descriptions.
"The activity cannot find the specific letter document to send."
Message in Danish: "Aktiviteten kan ikke finde det specifikke brevdokument, der skal sendes."
The message is shown if the letter document specified in the Letter parameter does not return a specific document that can be used as the letter document. The query must only return one specific document. For example, if more than one Word document is saved on the case, the query must define exactly which document must be used as the letter. The activity may also fail if the specific document does not exist on the case.
"The activity cannot find valid recipient addresses."
Message in Danish: "Aktiviteten kan ikke finde gyldige modtageradresser."
The message is shown if the Recipient parameter in the query or the role notation do not return any recipients, for example if the activity contains a wrong query or it lists wrong or non-existing roles.
"The total number of messages to send exceeds the allowed maximum number. The maximum number is 50 messages."
Message in Danish: "Det samlede antal beskeder, der skal sendes, overstiger det tilladte maksimale antal. Du kan højst sende 50 beskeder."
The message is shown if the number of messages to send exceeds the allowed maximum number, which is currently set to 50 messages. The number of messages is calculated based on both messages to recipients and copy recipients. You can as the process designer modify the Recipient parameter to retrieve less recipients, or the user can reduce the number of case parties with the specified roles on the case.
"The activity cannot start the SmartPost process. The SmartPost process is not valid."
Message in Danish: "Aktiviteten kan ikke starte SmartPost-processen. SmartPost-processen er ikke gyldig."
The message is shown if the activity contains an invalid SmartPost process GUID in the ProcessGuid parameter.
"The activity cannot start the SmartPost process. The value {ProcessOwner} is not valid for the 'ProcessOwner' parameter."
Message in Danish: "Aktiviteten kan ikke starte SmartPost-processen. Værdien {ProcessOwner} er ikke gyldig for parametret 'ProcessOwner'."
The message is shown if the process owner cannot be found because the contact does not exist or has reached the end date or there is no case handler on the case or the document.