Edit parameters to configure the service workflow.You can create an Interact service workflow in WorkZone Configurator. See Service workflows in the WorkZone Configurator Administrator's Guide.
Note: You must create an Interact connector service workflow per form that you want WorkZone to fetch data from.
Configure an Interact connector service workflow in WorkZone Configurator
Edit parameters to configure the service workflow.| Name | Description | Sample value |
|---|---|---|
| WatchInterval |
The interval in seconds between checking for new data from Interact. A value of 60 – 300 seconds is suitable in most cases. |
60 |
| Url |
Enter the URL for the Interact service. Depending on whether the configuration is made for test or production, enter one of the two URLs. |
Test: https://preprod-interact-api.mycompany.dk Production: https://interact-api-mycompany.dk |
| ClientId |
The organization's Interact ID, which is defined by ACOS. |
mycompany-workzone |
| CertificateThumbprint | Enter the thumbprint that identifies the Interact certificate. | |
| FormId | The ID of the Interact form that the Interact connector service workflow fetches data from. You can see the form ID in the Interact client. | 800636 |
|
CorporateAccessUser |
Select the user that determines which authority and access code that will be applied to the case that is created. The parameter is required but it only applies to a corporate access environment. |
|
. Status
You can check the status of processed Interact forms in the Workflow log in the same way as any other service workflow, see The Workflow log in the WorkZone Installation Guide. In addition, you can see the status in the Interact app. In Interact, go to Submitted dialogues. Successful submissions have the status Imported and unsuccessful submissions have the status Temporarily blocked.