The Case monitoring service workflow can monitor newly created cases and automatically start a case activity or a workflow without mandatory arguments. The case activity or workflow starts if a case fulfills a predefined rule set. The rule set determines which cases to start a case activity or a workflow on and optionally a duration. Rule sets are based on saved searches that you create using WorkZone Client.
You create and configure Case monitoring service workflows and rule sets in WorkZone Configurator.
You must complete the following steps to set up a Case monitoring service workflow:
Note: In this release, you can only start one case activity or one workflow per created case.