Toggle chat notifications

When you receive a new chat message or when you are added to a new chat, a notification will be displayed in the WorkZone Client window.

If you are a participant of many chats, you may receive a large amount of notifications as each participant contributes to the conversation, which may be disruptive of your daily work. You can toggle the chat notification settings for each chat and hide chat notifications you do not want. This means you will not be informed of any new messages or developments on the chats you have hidden notifications from. If you change your mind, you can always change the chat notification settings back again to start receiving notifications again.

You can only change chat notification settings on chats you are a participant of, so you will always be notified when you are added to a chat.

All new chats will by default display chat notifications to all chat participants. Each chat participant must afterwards change their own chat notification settings in order to hide chat notifications.

You can only define the notification settings for each individual chat and not for all chats.

Toggling the chat notification settings qualifies as updating the chat and will therefore reset the retention period of the chat.

From the bottom of the browser page

Click WorkZone Chat at the bottom of the browser window to open the chat window.
In the Recent chats pane of the chat window, select the chat session you want to change the notification settings for and
- click Mute to hide chat notifications for the chat
- click Unmute to display chat notifications for the chat

You can also right-click the chat session in the chat window and select Mute or Unmute.

From the Chat detail tab

On the Chat detail tab on the case detail page, select the chat session you want to change the notification settings for and

click Mute to hide chat notifications for the chat
click Unmute to display chat notifications for the chat

You can also right-click a chat session in the Chat detail tab and select Mute or Unmute as well as double-click the chat session in the Chats detail tab to open the chat window and change the chat notification settings there.