Create and configure an Interact connector service workflow
You can create an Interact service workflow in WorkZone Configurator. See Service workflows in the WorkZone Configurator Administrator Guide.
You must create an Interact connector service workflow per form that you want WorkZone to fetch data from.
Configure an Interact connector service workflow in WorkZone Configurator
- Open WorkZone Configurator.
- Go to Process > Service workflows.
- Point to the Interact connector service workflow that you have created, and click
Edit parameters to configure the service workflow. - Enter values for the parameters, and click Save.
| Name | Description | Sample value |
|---|---|---|
|
WatchInterval |
The interval in seconds between checking for new data from Interact. A value of 60 – 300 seconds is suitable in most cases. |
60 |
|
Url |
Enter the URL for the Interact service. Depending on whether the configuration is made for test or production, enter one of the two URLs. |
Test: https://preprod-interact-api.mycompany.dk Production: https://interact-api-mycompany.dk |
|
ClientId |
The organization's Interact ID, which is defined by ACOS. |
mycompany-workzone |
|
CertificateThumbprint |
Enter the thumbprint that identifies the Interact certificate. |
|
|
FormIds |
The IDs of the Interact form that the Interact connector service workflow fetches data from. You can see the form ID in the Interact client. You can select multiple forms by listing the form IDs separated by a comma. If you do not specify a form ID, data from all forms will be fetched. |
800636 |
|
Select the user that will be used to create and update cases, documents, and contacts in WorkZone. The user you select as the executing user must have sufficient permissions to perform the actions on cases, documents, and contacts that the Interact forms are designed to do. The executing user's permissions must always be aligned with the functionality of the Interact forms. If you introduce new forms or change existing forms, you should always verify that the executing user's permissions are still valid. Security group Interact requires Create, Read, and Update permissions. By default, security group 6 includes these permissions but your organization may have defined the groups differently. For information about security groups, see Apply security groups to users in the WorkZone Installation Guide. Access codes The selected user must also have the necessary access codes to be able to perform create and update actions on cases, documents, and contacts. The required access codes depend on how your organization has set up WorkZone. If you want Interact to be able to create and update cases, documents, and contacts that are protected with certain access codes, the executing user needs to have the same access codes. For example, if you want to update a case with the access code HR, the executing user will need to have the HR access code applied as well. If you run on a corporate access environment, the selected user determines which organizational unit and access code will be applied to a case that is created. |
|
- Point to the Interact connector service workflow, and click Edit
. - Turn on Enabled to start using the service workflow.
Status
You can check the status of processed Interact forms in the Workflow log in the same way as any other service workflow, see Monitoring WorkZone Process in the WorkZone Operations Guide. In addition, you can see the status in the Interact app. In Interact, go to Submitted dialogues. The table below describes what the Interact status means in WorkZone context.
| Interact status | What does it mean in WorkZone? |
|---|---|
| Delivered | The form has been submitted for handling in WorkZone. |
| Temporary blocked | An error has occurred when creating an error case in WorkZone. See Error cases. If a submission has this status, it means that some WorkZone setup is missing or wrong, for example there is no access to OData or the default case group that are automatically assigned to error cases is no longer valid. |
| Imported | The submission was successful and has been processed in WorkZone or an error case has been created in WorkZone. |
