WorkZone support matrix (on premises)

Important: This support matrix covers using WorkZone on premises. For using WorkZone Cloud Edition, see Support matrix (WorkZone Cloud Edition).


Supported WorkZone versions

The following WorkZone versions are currently supported at the time of this release:

  • WorkZone 2021.0
  • WorkZone 2020.0, WorkZone 2020.1, WorkZone 2020.2, WorkZone 2020.3
  • WorkZone 2019.1 (Will be unsupported shortly), WorkZone 2019.2, WorkZone 2019.3

For more information, see Supported WorkZone versions.


3rd party products

Install and configure WorkZone in a production environment with the 3rd party products listed here. If you do not find a specific 3rd party product in the list, it should be assumed that it is not supported.


Operating systems

WorkZone 2021.0 supports the following versions of Microsoft and macOS operating systems:

Server operating systems

It is recommended to test and apply all relevant Windows Updates in order to keep your systems updated with the newest and improved Windows features.

Server operating system

 Notes

Microsoft Windows Server 2016

Non-core edition

Microsoft Windows Server 2019

Non-core edition

For an overview, see Supported Windows Server releases in the Installation Guide for WorkZone.

Client operating systems

Client operating system

 Versions Notes

Microsoft Windows 10

1803, 1809, 1903, 1909, 2004

It is recommended to apply all recommended Windows Updates.

32 bit & 64 bit

macOS

High Sierra (10.13.6)

 

For an overview, see Supported Windows and macOS releases in the Installation Guide for WorkZone.


Microsoft .NET framework

WorkZone requires the Microsoft .Net framework 4.8. The Microsoft .NET framework 4.8 is installed automatically during WorkZone Content Server installation.


Internet Information Services

  • IIS 10.0
  • Microsoft Web Deploy 3.5


Microsoft Exchange Server

WorkZone 2021.0 supports the following versions of Microsoft Exchange Server:

Microsoft Exchange Server Notes

Exchange Server 2016

The MailAgent must be set to communicate with Exchange Server via Exchange Web Services.

Exchange Server 2019

The MailAgent must be set to communicate with Exchange Server via Exchange Web Services.

Exchange Online

WorkZone Content Server must be able to access the Exchange Online server using the account used to send smartmails.


Oracle database

WorkZone 2021.0 supports the following Oracle database versions:

Database server

Database server Notes

Oracle 12.2.0.1

Standard edition or higher.
Oracle 18c (12.2.0.2) Standard edition or higher.

Oracle 19c (12.2.0.3)

Standard edition or higher.

For an overview, see Supported Oracle releases in the WorkZone Installation Guide.

Database client

Database client Notes

Oracle client 12.2.0.1 for Microsoft Windows

Included in the installation of WorkZone Content Server.


Supported browsers

WorkZone 2021.0 supports the following browsers:

Internet browser Notes

Microsoft Internet Explorer 11.0

(32 bit only)

Integration with Templafy using the https protocol is not supported.

Google Chrome for Windows

(32 bit and 64 bit)

Version 71 or later.

Notes:  

  • Links in Microsoft Exchange Online Server messages are opened in Internet Explorer instead of Google Chrome.
  • Integration with Templafy using the http protocol is not supported.
  • Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.

Google Chrome for macOS

Notes:  

  • Integration with Templafy using the http protocol is not supported.
  • Explorer integration is not supported in Google Chrome for macOS.

Microsoft Edge (32 bit and 64 bit)

Version 18.

Notes:  

  • Integration with Templafy using the http protocol is not supported.
  • Users must be signed in to the WorkZone IdentityServer to enable integration to the Windows File Explorer.
    If the Keep me signed in check box is selected during sign in, subsequent sign-ins are not required unless the original sign-in has expired.

Microsoft Edge Chromium (32 bit and 64 bit)

Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium.

Safari

Explorer integration is not supported in Safari browser.

For an overview, see Supported browsers in the Installation Guide for WorkZone.


Microsoft Office solutions

Microsoft Office Suite

WorkZone 2021.0 supports the following versions of Microsoft Office:

Microsoft Office version WorkZone Mobile

WorkZone 365

WorkZone for Office Notes

Microsoft Office 2016

   

yes, Click-to-Run and MSI

32 bit & 64 bit

Microsoft 365

 yes yes, Click-to-Run

yes, Click-to-Run

32 bit & 64 bit

Microsoft Office 2019

 

 

yes, Click-to-Run

32 bit & 64 bit

Microsoft Office Online

 

yes

 

 

For an overview, see Supported Office releases in the Installation Guide for WorkZone.

Microsoft Office Online Server

Office Online Server Notes

Microsoft Office Online Server

Released February, 2016

The Office Online Server replaces the Office Web Apps Server 2013.


CPR

OFF4


InfoScan

InfoScan 2.26 or later.


WorkZone Interact

WorkZone Interact 2.23 or later.


Mobile

  • iOS 13, 14 on iPad and iPhone.
  • Android 8.x, 9.x, 10.x, 11.x.
Mobile Device Management Systems iOS Android
Citrix Endpoint Management iOS 13, 14 -
Microsoft Intune iOS 13, 14 -

* Due to lack of integration between Citrix and Microsoft 365, document editing is not supported in Citrix MDM infrastructures. All other features are supported in Citrix.


If you have questions regarding the support matrix, please contact our product support department.