WorkZone Cloud Edition support matrix

Important: This support matrix covers using WorkZone Cloud Edition. For on-premises infrastructure, see Container-based on-premises support matrix.
Prerequisite: Entra ID integration is required.

Supported WorkZone version

  • WorkZone 2024.1

For more information, see Supported WorkZone versions.

Third-party products

Configure WorkZone Cloud Edition with the third-party products listed below. If you do not find a specific third-party product in the list, it should be assumed that it is not supported.

WorkZone Cloud Edition services

WorkZone Cloud Edition includes the following services:

  • OData, Process, PDF Rest Services
  • WorkZone Interact (optional)

Unavailable services

A number of legacy services is not be available in WorkZone Cloud Edition, for example:

  • XDI-Port
  • SOMASP
  • FESD services
  • Import Manager
  • InfoScan

For further guidance on transforming from these services to WorkZone Cloud Edition, please contact our product support department.

Note: Mass Dispatch is running on containers in 2024.1 but scaling is not yet supported.

Operating systems

Client operating system

 Versions Notes

Microsoft Windows 10

22H2*

32 bit & 64 bit

Microsoft Windows 11

22H2*

64 bit

macOS

Big Sur 11, Monterey 12, Ventura 13.4, Sonoma 14.1

 

For an overview, see Supported Windows and macOS releases.

Containers

Container Notes

Azure Kubernetes Service (AKS)

 

Microsoft Exchange Server

Microsoft Exchange Server Notes

Exchange Online

WorkZone Content Server must be able to access the Exchange Online server using the account used to send smartmails.

Supported browsers

Internet browser Notes

Google Chrome for Windows

(32 bit and 64 bit)
Note: Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.

Google Chrome for macOS
Note: Explorer integration is not supported in Google Chrome for macOS.

Microsoft Edge Chromium

(32 bit and 64 bit)
Note: Due to the Chromium-based browsers' security model, WorkZone Explorer will not be opened automatically when using the Explore button in WorkZone Client via Google Chrome or Edge Chromium. The link to the selected file will be automatically copied to the clipboard and can be inserted in the address field of an open file explorer.

Safari
Note: Explorer integration is not supported in Safari browser.

For an overview, see Supported browsers.

Microsoft Office solutions

Microsoft Office and 365

WorkZone2024.1 supports the following versions of Microsoft Office and 365:

Microsoft Office version

WorkZone 365

WorkZone for Office WorkZone Teams WorkZone SharePoint Notes

Microsoft 365 (Outlook for Windows and macOS)

 yes, Click-to-Run*

yes, Click-to-Run

no

no

32 bit & 64 bit

*All WorkZone features are supported.

Microsoft 365 (Word, Excel and PowerPoint for Windows and macOS)

yes, Click-to-Run*

yes, Click-to-Run

no

no

32 bit & 64 bit

*All WorkZone features are supported with the exception of creating new documents and opening existing documents from WorkZone Client.

Microsoft 365 Teams

 no no

yes

no

Requires Entra ID authentication.

Microsoft 365 SharePoint

no

no

no

yes

 

Microsoft Office 2021

yes*

yes, Click-to-Run

no

no

32 bit & 64 bit

*All WorkZone features are supported with the exception of:

  • Email categories for emails saved to WorkZone.
  • Working with shared mailboxes in WorkZone 365.

Microsoft Office 2019

yes

yes, Click-to-Run

no

no

All WorkZone features are supported with the exception of:

  • Working with shared mailboxes in WorkZone 365.

Microsoft Office Online (Outlook)

yes*

no

no

no

*All WorkZone features are supported with the exception of:

  • Email categories for emails saved to WorkZone.
  • Working with shared mailboxes in WorkZone 365.

Microsoft Office Online (Word, Excel, PowerPoint)

yes*

no

no

no

*All WorkZone features are supported with the exception of creating new documents and opening existing documents from WorkZone Client.

For an overview, see Supported Office releases.

WorkZone Interact

WorkZone Interact 2.28.1 or later.

Transport Layer Security (TLS)

All WorkZone modules support TLS 1.2.

Mobile

  • iOS 17.x, 16.x on iPad and iPhone.
  • Android 13.x, 12.x.


If you have questions regarding the support matrix, please contact our product support department.

See also: